NETWORK STATUS

Scheduled Maintenance to Modica's Ticketing System

Scheduled Maintenance Report for Modica Group Limited

Completed

The scheduled maintenance has been completed.

Posted Jan 19, 2021 - 22:10 NZDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 19, 2021 - 22:00 NZDT

Scheduled

We will be performing maintenance on our ticketing system at 22:00 NZDT Tuesday 19/1/2020 (09:00 UTC)
The maintenance is expected to take about 1 hour, if there are any issues we will roll back the change and return to the existing environment within 4 hours.

During this time emails into support@modicagroup.com will not reach our ticketing system but will queue on the Mail Server. The emails will be processed by our ticketing system once the maintenance is complete, so the automated 'Your support ticket ID is' responses will be delayed until the maintenance completes.

Support tickets will be responded to in NZ business hours on Wednesday as normal.

As always for any out of hours issues requiring urgent attention please phone us on +64 4 498 6000

Regards,

Modica Support Team
support@modicagroup.com

Posted Jan 19, 2021 - 17:29 NZDT

This scheduled maintenance affected: Support Desk.