NETWORK STATUS

Australia messaging disruption

Incident Report for Modica Group Limited

Resolved

With help from Optus, we have located and resolved the issue. We will continue to watch our traffic closely for further issues.

Messages have been flowing normally via our Australian route since 17:13 AEST.

For any queries, please raise your request to support@modicagroup.com

Posted Sep 20, 2021 - 20:35 NZST

Monitoring

Optus is still investigating the root cause of this issue.
However, we can confirm that the messages started flowing normally via our Australian route since 17:13 AEST
We are continuing to monitor our traffic for any abnormalities.

NOTE: Messages to other routes are flowing normally.

For any queries, please raise your request to support@modicagroup.com

Posted Sep 20, 2021 - 19:39 NZST

Investigating

We are seeing a high rejection rate of messages to Australia via our Australian connection (Optus).
We apologize for the inconvenience.
This issue has been raised with Optus for investigation and we are waiting for an update.

NOTE: Messages to other routes are flowing normally.

For any queries, please raise your request to support@modicagroup.com

Posted Sep 20, 2021 - 19:04 NZST

This incident affected: Mobile Operators (Australia).