During the week beginning Monday 17th of August 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).
Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.
This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;
Phase 1: Carrier Connection Migrations
Mon 17 August @ 21:00 pm (09:00 UTC) -> Tues 18 August @ 01:00am (Mon 17 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.
Phase 2: Messaging Core Migration
Tues 18 August @ 21:00 pm (09:00 UTC) -> Wed 19 August @ 01:00am (Tues 18 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.
Phase 3: Omni Web Interface Migration
Wed 19 August @ 21:00 pm (09:00 UTC) -> Thurs 20 August @ 01:00am (Wed 19 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.
Phase 4: API End-Point Migration
Thurs 20 August @ 21:00 pm (09:00 UTC) -> Friday 21 August @ 01:00am (Thurs 20 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.
Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.
Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com).
We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.
During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.
You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information
If you have any concerns or queries please reach out to your Account Manager or contact our support team
Modica Support Teamsupport@modicagroup.com