{
  "page": {
    "id": "mgv7yvjpxjpk",
    "name": "Modica Group Limited",
    "url": "https://status.modicagroup.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Omni - Applications","created_at":"2017-05-18T12:10:52.378+12:00","updated_at":"2017-09-19T11:59:50.993+12:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"6rg9h8pc8zy1","group_id":null,"page_id":"mgv7yvjpxjpk","components":["bhwjtkzvrnm9","bsgp6b8kzzrg","vj5r2mwdykqn","zby74dh6qwpn","q4p28hkpnm71","rp183gy9hdpg","949lykls50x1","gy5swhrrvddf","y9bm13mxqkp2","8d784n5m89c9","450xfsky4s5t","y1037yp69dt7"]},{"status":"operational","name":"Mobile Operators","created_at":"2017-05-18T12:13:31.421+12:00","updated_at":"2017-09-19T12:00:14.815+12:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"5wtvlwj3gkrc","group_id":null,"page_id":"mgv7yvjpxjpk","components":["yr056wf70p30","pmr22ylzrd0v","sgt4mk1sqyr9","hsr0mznplmyb","qrsm7hyrc9x3","z541gxh313jj"]},{"status":"operational","name":"Support Desk","created_at":"2017-05-18T12:12:19.742+12:00","updated_at":"2022-08-29T07:01:32.100+12:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"h1knqhtp7g3t","group_id":null,"page_id":"mgv7yvjpxjpk"},{"status":"operational","name":"Single Sign On (SSO)","created_at":"2021-04-23T06:50:04.530+12:00","updated_at":"2022-02-16T18:31:39.187+13:00","position":5,"description":null,"showcase":true,"start_date":"2021-04-23T00:00:00.000+12:00","id":"d6b53nk8yysb","group_id":null,"page_id":"mgv7yvjpxjpk"}],
  "incidents": [{"name":"Scheduled Maintenance – Omni","status":"completed","created_at":"2026-08-12T17:10:15.607+12:00","updated_at":"2026-08-27T00:00:09.131+12:00","monitoring_at":null,"resolved_at":"2026-08-27T00:00:09.097+12:00","impact":"maintenance","shortlink":"https://stspg.io/tz0zvhp4gsbf","scheduled_for":"2026-08-26T22:00:00.000+12:00","scheduled_until":"2026-08-27T00:00:00.000+12:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-26T21:00:33.591+12:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-12T17:10:15.586+12:00","reminder_intervals":null,"id":"xdcgjjv3fm1d","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-27T00:00:09.097+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T00:00:09.097+12:00","display_at":"2026-08-27T00:00:09.097+12:00","deliver_notifications":true,"tweet_id":null,"id":"3vztjbwmzldn","incident_id":"xdcgjjv3fm1d","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"under_maintenance","new_status":"operational"},{"code":"bsgp6b8kzzrg","name":"Omni - Applications - Mobile Studio","old_status":"under_maintenance","new_status":"operational"},{"code":"949lykls50x1","name":"Omni - Applications - Web2SMS","old_status":"under_maintenance","new_status":"operational"},{"code":"450xfsky4s5t","name":"Omni - Applications - Mobile Report","old_status":"under_maintenance","new_status":"operational"},{"code":"y1037yp69dt7","name":"Omni - Applications - Company Admin","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-26T22:00:19.243+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T22:00:19.243+12:00","display_at":"2026-08-26T22:00:19.243+12:00","deliver_notifications":true,"tweet_id":null,"id":"mstyr8d0kpvt","incident_id":"xdcgjjv3fm1d","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"operational","new_status":"under_maintenance"},{"code":"bsgp6b8kzzrg","name":"Omni - Applications - Mobile Studio","old_status":"operational","new_status":"under_maintenance"},{"code":"949lykls50x1","name":"Omni - Applications - Web2SMS","old_status":"operational","new_status":"under_maintenance"},{"code":"450xfsky4s5t","name":"Omni - Applications - Mobile Report","old_status":"operational","new_status":"under_maintenance"},{"code":"y1037yp69dt7","name":"Omni - Applications - Company Admin","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-26T21:00:32.883+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-26T21:00:32.883+12:00","display_at":"2026-08-26T21:00:32.883+12:00","deliver_notifications":true,"tweet_id":null,"id":"t5q4q0cnqck8","incident_id":"xdcgjjv3fm1d","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On Wednesday, 26 August 2026, between 22:00 and 23:59 NZST (UTC+12), Modica will be performing scheduled maintenance on the Omni platform.\n\nDuring this maintenance window, customers may experience a small number of brief service interruptions. If you are logged in to Omni at the time, please wait a few moments before refreshing your browser and trying again.\n\nWe apologise for any inconvenience and appreciate your patience while this maintenance is completed.\n\nRegards,\nModica Support","created_at":"2026-08-12T17:10:15.693+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T17:10:15.693+12:00","display_at":"2026-08-12T17:10:15.693+12:00","deliver_notifications":true,"tweet_id":null,"id":"3y2jw6hwvkx5","incident_id":"xdcgjjv3fm1d","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"operational","new_status":"operational"},{"code":"bsgp6b8kzzrg","name":"Omni - Applications - Mobile Studio","old_status":"operational","new_status":"operational"},{"code":"949lykls50x1","name":"Omni - Applications - Web2SMS","old_status":"operational","new_status":"operational"},{"code":"450xfsky4s5t","name":"Omni - Applications - Mobile Report","old_status":"operational","new_status":"operational"},{"code":"y1037yp69dt7","name":"Omni - Applications - Company Admin","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Campaign Manager","created_at":"2017-09-12T21:56:29.193+12:00","updated_at":"2026-08-27T00:00:08.877+12:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"bhwjtkzvrnm9","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"},{"status":"operational","name":"Mobile Studio","created_at":"2017-09-12T21:56:58.014+12:00","updated_at":"2026-08-27T00:00:08.925+12:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"bsgp6b8kzzrg","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"},{"status":"operational","name":"Web2SMS","created_at":"2017-09-12T22:00:34.520+12:00","updated_at":"2026-08-27T00:00:08.973+12:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"949lykls50x1","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"},{"status":"operational","name":"Mobile Report","created_at":"2025-03-14T12:39:21.745+13:00","updated_at":"2026-08-27T00:00:09.006+12:00","position":11,"description":null,"showcase":true,"start_date":"2025-03-14T00:00:00.000+13:00","id":"450xfsky4s5t","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"},{"status":"operational","name":"Company Admin","created_at":"2025-06-11T19:28:57.736+12:00","updated_at":"2026-08-27T00:00:09.039+12:00","position":12,"description":"User Interface allowing Company Admin user's to administer their companies user accounts","showcase":true,"start_date":"2025-06-11T00:00:00.000+12:00","id":"y1037yp69dt7","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"}]},{"name":"Upcoming TLS certificate renewal for Modica API services","status":"completed","created_at":"2026-06-03T14:06:27.036+12:00","updated_at":"2026-06-10T23:00:08.132+12:00","monitoring_at":null,"resolved_at":"2026-06-10T23:00:08.007+12:00","impact":"maintenance","shortlink":"https://stspg.io/rmffp5m1r4cv","scheduled_for":"2026-06-10T22:00:00.000+12:00","scheduled_until":"2026-06-10T23:00:00.000+12:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-10T21:00:16.317+12:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-03T14:06:27.025+12:00","reminder_intervals":null,"id":"mjndt00m0kct","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-10T23:00:08.007+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T23:00:08.007+12:00","display_at":"2026-06-10T23:00:08.007+12:00","deliver_notifications":true,"tweet_id":null,"id":"np54mfrfhlm3","incident_id":"mjndt00m0kct","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-10T22:00:10.702+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T22:00:10.702+12:00","display_at":"2026-06-10T22:00:10.702+12:00","deliver_notifications":true,"tweet_id":null,"id":"s9q650qlpjjy","incident_id":"mjndt00m0kct","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-10T21:00:16.046+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T21:00:16.046+12:00","display_at":"2026-06-10T21:00:16.046+12:00","deliver_notifications":true,"tweet_id":null,"id":"2pggh54dk3j8","incident_id":"mjndt00m0kct","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Modica is renewing the TLS certificate used by our API services on api.modicagroup.com. For almost all customers, no action is needed and there will be no interruption to service.\n\nThis notice is intended for technical teams responsible for managing systems that connect to Modica services.\n\nThis change is expected to take place Wednesday 10 June 2026 at 22:00 NZST (UTC+12).\n\nMost integrations connect using standard, up-to-date TLS settings and will continue to work without any change.\n\nAction may be required only if your integration pins the Modica leaf certificate, validates a fixed certificate fingerprint, or uses a restricted custom trust store.\n\nThe renewed certificate will continue to be issued via Sectigo, and the intermediate CA certificate is not changing for this renewal.\n\nPlease review the certificate details in our documentation if your integration relies on manually stored certificates or custom trust configuration:\n\nhttps://omni.modicagroup.com/docs/en/integrations/api-documentation/ssl-certificates/\n\nIf you have any questions about how this affects your integration, please contact support.\n\nWe will update this notice once the certificate renewal has been completed.","created_at":"2026-06-03T14:06:27.101+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-03T14:06:27.101+12:00","display_at":"2026-06-03T14:06:27.101+12:00","deliver_notifications":true,"tweet_id":null,"id":"b8m7d542fnqx","incident_id":"mjndt00m0kct","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mobile Gateway (API)","created_at":"2017-05-18T12:10:52.390+12:00","updated_at":"2026-06-10T23:00:07.782+12:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"vj5r2mwdykqn","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"}]},{"name":"Upgrade for api.modicagroup.com","status":"completed","created_at":"2026-05-11T14:11:23.833+12:00","updated_at":"2026-06-10T11:00:07.618+12:00","monitoring_at":null,"resolved_at":"2026-06-10T11:00:07.579+12:00","impact":"maintenance","shortlink":"https://stspg.io/tg3d1xc2f3d7","scheduled_for":"2026-06-10T10:00:00.000+12:00","scheduled_until":"2026-06-10T11:00:00.000+12:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-10T09:00:08.517+12:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-05-11T14:11:23.823+12:00","reminder_intervals":null,"id":"h3kx6mmfq0kc","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-06-10T11:00:07.579+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T11:00:07.579+12:00","display_at":"2026-06-10T11:00:07.579+12:00","deliver_notifications":true,"tweet_id":null,"id":"kzxd42250xdw","incident_id":"h3kx6mmfq0kc","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-06-10T10:00:09.108+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T10:00:09.108+12:00","display_at":"2026-06-10T10:00:09.108+12:00","deliver_notifications":true,"tweet_id":null,"id":"csdbzjh946lk","incident_id":"h3kx6mmfq0kc","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-10T09:00:08.095+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-10T09:00:08.095+12:00","display_at":"2026-06-10T09:00:08.095+12:00","deliver_notifications":true,"tweet_id":null,"id":"5rthr015cqzc","incident_id":"h3kx6mmfq0kc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On 10 June 2026, we will be upgrading the resilience of api.modicagroup.com to improve failover capability and reduce potential service disruption.\nAs part of this change, api.modicagroup.com will resolve to multiple IP addresses within the subnet 202.160.117.0/28, with automatic failover managed via DNS.\n\nCustomer Action Required\nTo ensure uninterrupted service, customers must:\n- Allow outbound access to the subnet: 202.160.117.0/28\n- Connect using the domain name: api.modicagroup.com\n- Avoid configuring connections to specific IP addresses, as this may prevent failover from functioning correctly\n\nCustomers already using api.modicagroup.com and allowing the 202.160.117.0/28 subnet should not need to make any changes.","created_at":"2026-05-11T14:11:23.897+12:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T14:11:23.897+12:00","display_at":"2026-05-11T14:11:23.897+12:00","deliver_notifications":true,"tweet_id":null,"id":"3q8wmykyd86p","incident_id":"h3kx6mmfq0kc","custom_tweet":null,"affected_components":[{"code":"vj5r2mwdykqn","name":"Omni - Applications - Mobile Gateway (API)","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Mobile Gateway (API)","created_at":"2017-05-18T12:10:52.390+12:00","updated_at":"2026-06-10T23:00:07.782+12:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"vj5r2mwdykqn","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"}]},{"name":"Campaign Manager – Large Campaign Processing Delays","status":"resolved","created_at":"2026-02-26T13:21:32.360+13:00","updated_at":"2026-03-03T12:05:04.451+13:00","monitoring_at":"2026-02-27T14:51:11.777+13:00","resolved_at":"2026-03-03T12:05:04.432+13:00","impact":"minor","shortlink":"https://stspg.io/kdtrljfh4xgg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-26T13:21:32.352+13:00","reminder_intervals":null,"id":"q68dlnc182mn","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"The issue affecting some large Campaign Manager sends has been mitigated.\n\nChanges have been deployed to production to reduce the likelihood of campaigns becoming stuck, and an automated monitoring process has been implemented to detect and safely resume stalled campaigns where required.\n\nWe have not observed any new instances since the mitigation was applied and will continue to monitor performance.\n\nIf you experience any further issues, please contact us at support@modicagroup.com.","created_at":"2026-03-03T12:05:04.432+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T12:05:04.432+13:00","display_at":"2026-03-03T12:05:04.432+13:00","deliver_notifications":true,"tweet_id":null,"id":"j97dssrzx11s","incident_id":"q68dlnc182mn","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-03-03T12:04:34.536+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-03T12:04:34.536+13:00","display_at":"2026-03-03T12:04:34.536+13:00","deliver_notifications":true,"tweet_id":null,"id":"kw1dpnm01mn1","incident_id":"q68dlnc182mn","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have identified the cause of the issue affecting some large Campaign Manager sends, where campaigns may pause during processing.\n\nMitigation changes have been deployed to production to reduce the likelihood of campaigns becoming stuck. We are continuing to monitor the platform closely.\n\nIf you experience any further issues, please contact us at support@modicagroup.com.","created_at":"2026-02-27T14:51:11.777+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-27T14:51:11.777+13:00","display_at":"2026-02-27T14:51:11.777+13:00","deliver_notifications":true,"tweet_id":null,"id":"7ggd662v1lwl","incident_id":"q68dlnc182mn","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating an issue affecting some large Campaign Manager sends, where campaigns may pause during processing and not progress as expected.\n\nA temporary workaround (pausing and resuming the campaign) is available while we investigate the root cause.\n\nOur technical team is actively working to identify and resolve the underlying issue. We will provide further updates as our investigation progresses.\n\nIf you are experiencing related issues or require assistance, please contact us at support@modicagroup.com.","created_at":"2026-02-26T13:21:32.445+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T13:21:32.445+13:00","display_at":"2026-02-26T13:21:32.445+13:00","deliver_notifications":true,"tweet_id":null,"id":"h7bkw61b9m07","incident_id":"q68dlnc182mn","custom_tweet":null,"affected_components":[{"code":"bhwjtkzvrnm9","name":"Omni - Applications - Campaign Manager","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Campaign Manager","created_at":"2017-09-12T21:56:29.193+12:00","updated_at":"2026-08-27T00:00:08.877+12:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"bhwjtkzvrnm9","page_id":"mgv7yvjpxjpk","group_id":"6rg9h8pc8zy1"}]},{"name":"Delivery Issue Australia - Telstra","status":"resolved","created_at":"2026-02-09T15:58:34.252+13:00","updated_at":"2026-02-09T16:11:36.511+13:00","monitoring_at":"2026-02-09T16:04:36.374+13:00","resolved_at":"2026-02-09T16:11:36.495+13:00","impact":"minor","shortlink":"https://stspg.io/c1jzv8byvdwn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-09T15:58:34.243+13:00","reminder_intervals":null,"id":"vky285hh2zxt","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"We have observed no issues in our Telstra traffic.\n\nIf you have any issues reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-02-09T16:11:36.495+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-09T16:11:36.495+13:00","display_at":"2026-02-09T16:11:36.495+13:00","deliver_notifications":true,"tweet_id":null,"id":"p5mnfl77srqx","incident_id":"vky285hh2zxt","custom_tweet":null,"affected_components":[{"code":"yr056wf70p30","name":"Mobile Operators - Australia","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have not detected any delivery issues to Telstra through our connections.","created_at":"2026-02-09T16:04:36.374+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-09T16:04:36.374+13:00","display_at":"2026-02-09T16:04:36.374+13:00","deliver_notifications":true,"tweet_id":null,"id":"fqf50g1wz6wy","incident_id":"vky285hh2zxt","custom_tweet":null,"affected_components":[{"code":"yr056wf70p30","name":"Mobile Operators - Australia","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are investigating a delivery issue via Telstra Australia.\n\nImpact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts\n\nIf you are experiencing any issues please reach out to us.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-02-09T15:58:34.358+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-09T15:58:34.358+13:00","display_at":"2026-02-09T15:58:34.358+13:00","deliver_notifications":true,"tweet_id":null,"id":"n8dsv6zdll4j","incident_id":"vky285hh2zxt","custom_tweet":null,"affected_components":[{"code":"yr056wf70p30","name":"Mobile Operators - Australia","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Australia","created_at":"2017-05-18T12:13:31.435+12:00","updated_at":"2026-02-09T16:04:36.340+13:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"yr056wf70p30","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]},{"name":"Delivery Issue United States - General Communication","status":"resolved","created_at":"2026-01-28T15:41:01.843+13:00","updated_at":"2026-01-28T18:57:17.679+13:00","monitoring_at":"2026-01-28T18:03:31.100+13:00","resolved_at":"2026-01-28T18:57:17.666+13:00","impact":"minor","shortlink":"https://stspg.io/78ly6s5tyhjz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-28T15:41:01.834+13:00","reminder_intervals":null,"id":"x5f4nhm8xbth","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"This incident has been resolved. \n\nIf you have any troubles reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-01-28T18:57:17.666+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T18:57:17.666+13:00","display_at":"2026-01-28T18:57:17.666+13:00","deliver_notifications":true,"tweet_id":null,"id":"7bnv2f6nj1bx","incident_id":"x5f4nhm8xbth","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"This incident has been resolved. \n\nIf you have any troubles reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-01-28T18:03:31.100+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T18:03:31.100+13:00","display_at":"2026-01-28T18:03:31.100+13:00","deliver_notifications":true,"tweet_id":null,"id":"sfzx9hgxwr2g","incident_id":"x5f4nhm8xbth","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently observing delivery issue to United States.\n\nIncident Start Time: 2026-01-28 01:25 UTC \n\nImpact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts\n\nIf you have any troubles during this incident reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-01-28T15:41:01.930+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T15:41:01.930+13:00","display_at":"2026-01-28T15:41:01.930+13:00","deliver_notifications":true,"tweet_id":null,"id":"cwzbhwpnkb4z","incident_id":"x5f4nhm8xbth","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"USA \u0026 Canada","created_at":"2017-09-19T12:06:38.420+12:00","updated_at":"2026-01-28T18:57:17.633+13:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hsr0mznplmyb","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]},{"name":"Intermitencia Viva Dominicana","status":"resolved","created_at":"2026-01-28T03:52:35.354+13:00","updated_at":"2026-01-28T10:25:12.344+13:00","monitoring_at":null,"resolved_at":"2026-01-28T10:25:12.327+13:00","impact":"minor","shortlink":"https://stspg.io/ykq06sk752sc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-28T03:52:35.346+13:00","reminder_intervals":null,"id":"z3bhcz70frm0","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"Nos complace informar que el inconveniente que impedía la entrega a clientes de VIVA ya fue resuelta. Los mensajes salientes están siendo reprocesados.\nContinuaremos monitoreando el estado del procesamiento de mensajes por si se presenta alguna eventualidad.\n\nAtentamente,  \nEquipo de Soporte de Modica\nsupport@modicagroup.com","created_at":"2026-01-28T10:25:12.327+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T10:25:12.327+13:00","display_at":"2026-01-28T10:25:12.327+13:00","deliver_notifications":false,"tweet_id":null,"id":"82b3nwqjdjp2","incident_id":"z3bhcz70frm0","custom_tweet":null,"affected_components":[{"code":"pmr22ylzrd0v","name":"Mobile Operators - Dominican Republic","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Buenos días,\n\nDesde la madrugada de hoy, la empresa de telecomunicaciones Viva en la República Dominicana ha presentado intermitencias en su servicio. Nos encontramos en comunicación con ellos para dar seguimiento y lograr la pronta solución de esta situación.\n\nAgradecemos su comprensión y paciencia mientras se restablece la normalidad.\n\nSaludos cordiales,","created_at":"2026-01-28T03:52:35.406+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T03:52:35.406+13:00","display_at":"2026-01-28T03:52:35.406+13:00","deliver_notifications":true,"tweet_id":null,"id":"j3d6kkjqx518","incident_id":"z3bhcz70frm0","custom_tweet":null,"affected_components":[{"code":"pmr22ylzrd0v","name":"Mobile Operators - Dominican Republic","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dominican Republic","created_at":"2017-05-18T12:14:10.822+12:00","updated_at":"2026-01-28T10:25:12.289+13:00","position":2,"description":"Buenos días,\r\n\r\nDesde la madrugada de hoy, la empresa de telecomunicaciones Viva en la República Dominicana ha presentado intermitencias en su servicio. Nos encontramos en comunicación con ellos para dar seguimiento y lograr la pronta solución de esta situación.\r\n\r\nAgradecemos su comprensión y paciencia mientras se restablece la normalidad.\r\n\r\nSaludos cordiales,","showcase":false,"start_date":null,"id":"pmr22ylzrd0v","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]},{"name":"US/Canada Toll Free Provider Maintenance","status":"completed","created_at":"2026-01-13T14:15:26.045+13:00","updated_at":"2026-01-19T21:00:21.197+13:00","monitoring_at":null,"resolved_at":"2026-01-19T21:00:21.177+13:00","impact":"maintenance","shortlink":"https://stspg.io/ltwklr6jkjpm","scheduled_for":"2026-01-19T17:00:00.000+13:00","scheduled_until":"2026-01-19T21:00:00.000+13:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-01-19T16:00:24.364+13:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-01-13T14:15:26.038+13:00","reminder_intervals":null,"id":"2pw6s3gsrt74","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-01-19T21:00:21.177+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-19T21:00:21.177+13:00","display_at":"2026-01-19T21:00:21.177+13:00","deliver_notifications":true,"tweet_id":null,"id":"h6cw7tshmpwv","incident_id":"2pw6s3gsrt74","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-01-19T17:00:21.163+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-19T17:00:21.163+13:00","display_at":"2026-01-19T17:00:21.163+13:00","deliver_notifications":true,"tweet_id":null,"id":"tmk9c6k8fjw8","incident_id":"2pw6s3gsrt74","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-01-19T16:00:24.186+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-19T16:00:24.186+13:00","display_at":"2026-01-19T16:00:24.186+13:00","deliver_notifications":true,"tweet_id":null,"id":"64jfl7wmj3zg","incident_id":"2pw6s3gsrt74","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Our Toll-Free number provider has scheduled maintenance for 2026-01-19, 04:00 - 08:00 UTC.\n\nClients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.\n\nIf you have any troubles during this maintenance reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-01-13T14:15:26.086+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T14:15:26.086+13:00","display_at":"2026-01-13T14:15:26.086+13:00","deliver_notifications":true,"tweet_id":null,"id":"9gcfq5rldh5c","incident_id":"2pw6s3gsrt74","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"under_maintenance","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"USA \u0026 Canada","created_at":"2017-09-19T12:06:38.420+12:00","updated_at":"2026-01-28T18:57:17.633+13:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hsr0mznplmyb","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]},{"name":"US/Canada Toll Free Provider Maintenance","status":"resolved","created_at":"2026-01-13T13:52:53.878+13:00","updated_at":"2026-01-13T14:17:37.222+13:00","monitoring_at":"2026-01-13T13:52:53.967+13:00","resolved_at":"2026-01-13T14:17:37.204+13:00","impact":"maintenance","shortlink":"https://stspg.io/356j1xlyjq5f","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-13T13:52:53.870+13:00","reminder_intervals":null,"id":"99sbddwkpshm","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"Moving this to scheduled maintenance.\n\nApologies for any confusion.","created_at":"2026-01-13T14:17:37.204+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T14:17:37.204+13:00","display_at":"2026-01-13T14:17:37.204+13:00","deliver_notifications":true,"tweet_id":null,"id":"1tp8ll5ckmdb","incident_id":"99sbddwkpshm","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"under_maintenance","new_status":"operational"}]},{"status":"monitoring","body":"Our Toll-Free number provider has scheduled maintenance for 2026-01-19, 04:00 - 08:00 UTC.\n\nClients may experience delayed or failed Toll Free MT/MO traffic towards the United States and Canada.\n\nIf you have any troubles during this maintenance reach out to our support team.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2026-01-13T13:52:53.967+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-13T13:52:53.967+13:00","display_at":"2026-01-13T13:52:53.967+13:00","deliver_notifications":true,"tweet_id":null,"id":"1f07g98rmq71","incident_id":"99sbddwkpshm","custom_tweet":null,"affected_components":[{"code":"hsr0mznplmyb","name":"Mobile Operators - USA \u0026 Canada","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"USA \u0026 Canada","created_at":"2017-09-19T12:06:38.420+12:00","updated_at":"2026-01-28T18:57:17.633+13:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"hsr0mznplmyb","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]},{"name":"Spark connectivity outage","status":"resolved","created_at":"2025-11-26T02:49:28.759+13:00","updated_at":"2025-11-26T03:09:58.915+13:00","monitoring_at":null,"resolved_at":"2025-11-26T03:09:58.900+13:00","impact":"major","shortlink":"https://stspg.io/5z94txmh1rm1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-11-26T02:49:28.751+13:00","reminder_intervals":null,"id":"8f3qjkr8wd2c","page_id":"mgv7yvjpxjpk","incident_updates":[{"status":"resolved","body":"We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC).  Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued.  The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes.\n\nIf you require further investigation, please contact our support team.  Thank you for your patience.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2025-11-26T03:09:58.900+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-26T03:09:58.900+13:00","display_at":"2025-11-26T03:09:58.900+13:00","deliver_notifications":true,"tweet_id":null,"id":"y39w1p2ht3vs","incident_id":"8f3qjkr8wd2c","custom_tweet":null,"affected_components":[{"code":"sgt4mk1sqyr9","name":"Mobile Operators - New Zealand","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing issue delivering messages to Spark. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically.  Connectivity issues started at approximately 02:43 NZT (13:43 UTC).\n\nA further update will be posted in 30 minutes.\n\nRegards,\nModica Support Team\nsupport@modicagroup.com","created_at":"2025-11-26T02:49:28.841+13:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-11-26T02:49:28.841+13:00","display_at":"2025-11-26T02:49:28.841+13:00","deliver_notifications":true,"tweet_id":null,"id":"g4yqzqxqt4tw","incident_id":"8f3qjkr8wd2c","custom_tweet":null,"affected_components":[{"code":"sgt4mk1sqyr9","name":"Mobile Operators - New Zealand","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"New Zealand","created_at":"2017-05-18T12:13:50.216+12:00","updated_at":"2025-11-26T03:09:58.872+13:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"sgt4mk1sqyr9","page_id":"mgv7yvjpxjpk","group_id":"5wtvlwj3gkrc"}]}]
}