Resolved -
We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes.
If you require further investigation, please contact our support team. Thank you for your patience.
Investigating -
We are currently experiencing issue delivering messages to Spark. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 02:43 NZT (13:43 UTC).