All Systems Operational

Uptime over the past 90 days. View historical uptime.
Omni - Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Payments Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Report Operational
90 days ago
100.0 % uptime
Today
Company Admin ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 21, 2025

No incidents reported today.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Campaign Manager - Upload List error - Work around available
Resolved - Our Technical team has confirmed that the issue affecting list uploads in Campaign Manager has been fully resolved.

Clients can now successfully upload lists while creating a new Campaign without any errors.

Thank you for your patience while we worked to restore full functionality. If you experience any further issues, please contact our Support Team.

Kind regards,
Modica Support Team
support@modicagroup.com
Oct 16, 18:26 NZDT
Monitoring - Our Technical team have implemented a fix and we have successfully tested uploading lists to Campaign Manager when creating a new Campaign.

Clients are once again able to upload their Campaign List in the same step as creating the Campaign, or, you can upload the list first and then use the existing list when creating future Campaigns.

We appreciate your patience and hope the workaround didn't cause you any inconvenience while we worked to resolve this issue.

Please contact support if you're still experiencing issues.

Regards,
Modica Support Team
support@modicagroup.com
Oct 16, 13:02 NZDT
Update - Our team have identified the cause of the issue and are working to resolve it.

Please continue to use the work-around i.e. please upload your Campaign List in the Lists tab prior to creating your campaigns.

Anyone using existing lists will not be affected by today's issue.

Regards,
Modica Support Team
support@modicagroup.com
Oct 16, 11:30 NZDT
Investigating - We are aware of an issue with our Campaign Manager application.

Customers may be receiving errors when trying to upload a list while creating a new campaign, "An error has occurred creating quick campaign!"

Work-around;
Please note that Lists can still be uploaded in the Lists tab in the application and can then be used when creating a new campaign.

Our Dev team are investigating, we will post again once we have any updates

Regards,
Modica Support Team
support@modicagroup.com
Oct 16, 07:04 NZDT
Oct 15, 2025
API Messaging Outage
Resolved - Hello Team,

We are now resolving this incident as there have been no further issues identified since the fix was deployed. Message delivery has continued without interruption.

Outage Duration:
16:22 – 16:52 NZDT (UTC+13)
14:22 – 14:52 AEDT (UTC+11)

There was no message loss during the outage window, only delayed processing. Continuous monitoring has confirmed that all systems are operating normally.

Kind regards,
Modica Support Team
Oct 15, 17:48 NZDT
Monitoring - Hello Team,

Our engineering and development teams have deployed a fix for the issue affecting message delivery. Both production environments are now operational, and normal message flow has resumed.

Outage Duration:
16:22 – 16:52 NZDT (UTC+13)
14:22 – 14:52 AEDT (UTC+11)

There was no message loss during this period; messages were only subject to delayed processing. We continue to monitor the system to ensure stability.

Kind regards,
Modica Support Team.
Oct 15, 17:10 NZDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
API Scheduled Maintenance
Completed - Tonights scheduled maintenance has been cancelled.
Oct 8, 17:57 NZDT
Scheduled - On 2025-10-09 between 00:00-01:00 NZDT (2025-10-08 11:00-12:00 UTC) we will be performing some scheduled maintenance that may interrupt access to all APIs accessed via api.modicagroup.com, eziapi.com and new.eziapi.com (202.160.117.14 or 202.160.117.9). The expected interruption - if any - is less than 10 minutes, within the maintenance window.
Oct 2, 16:49 NZDT
API Scheduled Maintenance
Completed - The scheduled maintenance on api.modicagroup.com, eziapi.com and new.eziapi.com has been successfully completed.

Maintenance Window: 2025-10-08 00:00-01:00 NZDT (2025-10-07 11:00-12:00 UTC)

Actual Disruption: 3 minutes 52 seconds (00:06:51 - 00:10:45 NZDT)

All services have been restored and are operating normally. The disruption remained well within our announced expectation of less than 10 minutes.

Thank you for your patience during this maintenance window.
Oct 8, 00:21 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 3, 19:54 NZDT
Scheduled - On 2025-10-08 between 00:00-01:00 NZDT (2025-10-07 11:00-12:00 UTC) we will be performing some scheduled maintenance that will interrupt access to all APIs accessed via api.modicagroup.com, eziapi.com and new.eziapi.com (202.160.117.14 or 202.160.117.9). The expected interruption is less than 10 minutes, within the maintenance window.
Oct 2, 16:45 NZDT
Oct 7, 2025

No incidents reported.

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