NETWORK STATUS

Omni Outage

Incident Report for Modica Group Limited

Resolved

We are pleased to inform customers that our Omni service has remained stable and all messages have continued to flow normally since this issue was resolved at 23:08 NZST (11:08 UTC)

If you have continued to experience issues or if you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com

Posted Jul 05, 2025 - 23:57 NZST

Monitoring

We are pleased to inform customers that our Omni NZ service has been restored and SMS messages are flowing again.

Omni NZ became unavailable at 21:40 NZST (09:40 UTC) and was back online at approx 23:08 NZST (11:08 UTC)

We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident.

If you continue to experience issues - please contact our support team.

We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com

Posted Jul 05, 2025 - 23:14 NZST

Update

We are continuing to investigate this issue.

Posted Jul 05, 2025 - 23:05 NZST

Investigating

We are aware of an issue with Omni NZ which is affecting all customers, we are currently investigating

It is likely that customers will be unable to log into Omni NZ and APIs will be unreachable, therefore no outbound messages would be sent.

Inbound messages will be held at the Carriers until the carriers are able to connect to Omni.

While our priority is to restore the service for our customers as soon as possible, we will also endeavour to keep you updated of our progress.

We apologise for the disruption.

An update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com

Posted Jul 05, 2025 - 21:50 NZST

This incident affected: Omni - Applications (Campaign Manager, Mobile Studio, Mobile Gateway (API), Two Factor Authentication, Email2SMS, Subscriptions, Web2SMS, Middleware Customers (RedX to Omni)).