In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Scheduled - Dear valued customers,

This is to inform you that Modica has a planned maintenance window on September 23rd between 21:00 and 21:30 NZST. (September 23rd 09:00 - 09:30 UTC). During the maintenance window, we will be installing a new SSL cert for *.modicagroup.com.

This change may affect REST, SOAP, HTTPS, SMPP, 2FA and Campaign Manager API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store. If the Intermediate CA certificate is being used this change will have no impact.

The SSL certificate for *.modicagroup.com will change and the new one can be downloaded prior to the change from: https://confluence.modicagroup.com/display/DC/*.modicagroup.com

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support
Omni - Applications Under Maintenance
Campaign Manager Under Maintenance
Mobile Studio Under Maintenance
Mobile Gateway (API) Under Maintenance
Two Factor Authentication Under Maintenance
Competition Engine Under Maintenance
Email2SMS Under Maintenance
Subscriptions Under Maintenance
Voting and Polling Under Maintenance
Web2SMS Under Maintenance
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 23, 2021

Unresolved incident: *.modicagroup.com SSL Certificate Renewal.

Sep 22, 2021
Completed - The scheduled maintenance was completed as planned, users would not have been able to access web2sms for a 5 minute period between approx 23:02 and 23:07 NZST (11:02 - 11:07 UTC, 21:02-21:07 AEST)

We have completed all tests and Web2sms is working normally, scheduled messages set up prior to the work and scheduled to send after the work have gone out successfully also.

If you encounter any issues with web2sms please email support@modicagroup.com

Regards


Modica Support Team
Sep 22, 23:38 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 23:00 NZST
Update - Please note, the date of the Maintenance Window for the Web2sms Database upgrade has been moved from Wednesday, September 15th to Wednesday, September 22nd at 23:00 NZST

Summary: Web2sms Database upgrade
Omni system: Prod1
Maintenance Window: 1 hour
Disruption period: approx. 5 minutes
When: Wednesday, September 22nd 2021 at 23:00 NZST
Wednesday, September 22nd at 21:00 AEST
Wednesday, September 22nd at 11:00 UTC

Regards

Modica Support
Sep 13, 13:45 NZST
Scheduled - Dear Customer,

We’re carrying out some maintenance to our Web2SMS database ahead of key improvements we’re developing internally. The benefits of this work include improved security and performance.

Web2SMS users will be impacted for a short period of time, so we ask that you read the information below.

Summary: Web2sms Database upgrade
Omni system: Prod1
Maintenance Window: 1 hour
Disruption period: approx. 5 minutes
When: Wednesday, September 22nd 2021 at 23:00 NZST
Wednesday, September 22nd at 21:00 AEST
Wednesday, September 22nd at 11:00 UTC

Impact: During the maintenance window, you can expect a 2-5 minutes disruption period.
When trying to send a message, an error message may pop up on screen preventing you from sending. We encourage you to try again after 5 minutes or after the maintenance period.

If for any reason, we need to roll back the changes, you will be notified. Please reach out to our support team (support@modicagroup.com) if you are experiencing other system issues during this period.

Regards,

Modica Support Team
Sep 10, 14:34 NZST
Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - With help from Optus, we have located and resolved the issue. We will continue to watch our traffic closely for further issues.

Messages have been flowing normally via our Australian route since 17:13 AEST.

For any queries, please raise your request to support@modicagroup.com
Sep 20, 20:35 NZST
Monitoring - Optus is still investigating the root cause of this issue.
However, we can confirm that the messages started flowing normally via our Australian route since 17:13 AEST
We are continuing to monitor our traffic for any abnormalities.

NOTE: Messages to other routes are flowing normally.

For any queries, please raise your request to support@modicagroup.com
Sep 20, 19:39 NZST
Investigating - We are seeing a high rejection rate of messages to Australia via our Australian connection (Optus).
We apologize for the inconvenience.
This issue has been raised with Optus for investigation and we are waiting for an update.

NOTE: Messages to other routes are flowing normally.

For any queries, please raise your request to support@modicagroup.com
Sep 20, 19:04 NZST
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - We're pleased to confirm that the issue with Email2SMS messages has been resolved since 15:35 NZDT, affected users have confirmed that all Email2SMS messages have been coming through normally since that time.

Email2SMS service is once again fully operational. Apologies for any negative impact this has had. We will be performing a post-mortem analysis to avoid a re-occurrence and improve the speed of issue detection in the future.

Regards,
Modica Support Team
support@modicagroup.com
Sep 16, 16:46 NZST
Monitoring - The issue has been identified and we have applied a fix at 15:34 NZST
We are seeing email2sms messages successfully delivering since 15:35 NZST
We will continue to monitor email2sms traffic for another 30mins before resolving this status page.

For any queries related to this issue please raise it to support@modicagroup.com
Sep 16, 15:43 NZST
Investigating - We have identified an issue with our Email2SMS services.
Email2SMS messages have stopped processing since after 12:35 pm NZST
We are investigating this issue and will update shortly.

For any queries please raise your request to support@modicagroup.com
Sep 16, 15:23 NZST
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.