Monitoring -
The issue affecting some international routes has now been resolved.
The issue began at 09:15 NZDT (20:15 UTC) and was resolved at 11:56 NZDT (22:56 UTC)
Affected messages will have queued within Modica's systems during the incident until the retry limit for submitting to the carriers was exhausted at which point the messages would have failed and would need to be resubmitted if still required. Messages submitted to Modica after 11:06 NZDT (22:06 UTC) will have queued and then been delivered at approximately 11:56 NZDT (22:56 UTC) or just after.
Steps have already been taken with our international partners to ensure no repeat of this issue. We will continue to monitor traffic flow and will resolve this incident once we have seen no issue for an extended period.
As stated previously this issue did not affect our Australian, New Zealand or Dominican Republic services.
If you are still encountering an issue or have any further queries please email support@modicagroup.com or reach out to your account manager.
Regards
Modica Group Support
Nov 27, 12:16 NZDT
Identified -
The issue with delivery to some international destinations has been identified and we are working to resolve it as soon as possible.
Messages to some international destinations will have queued or failed since 09:15 NZDT (20:15 UTC).
Messages toward Australia, New Zealand and the Dominican Republic are unaffected
Investigating -
We are currently experiencing issues delivering messages to some international destinations. We have contacted our international partners and are working to resolve the situation as soon as possible.
Messages to some international destinations will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 09:15 NZDT (20:15 UTC).
Messages toward Australia, New Zealand and the Dominican Republic are unaffected
Impact: We saw an issue with MT delivery to some Spark and Skinny handsets at the below times: Identified: 24/11 @ 11:06 (NZDT) / 23/11 @ 22:06 (UTC) Resolved: 24/11 @ 11:34 (NZDT) / 23/11 @ 22:34 (UTC)
This was related to one of the direct connections between Modica and Spark. The affected MT messages were queued within Modica and delivered successfully (with delay) once the connection was re-established.
We have monitored the traffic and can confirm normal delivery rates have been stable since 24/11 @ 11:34 (NZDT) / 23/11 @ 22:34 (UTC)
We are in conversation with Spark to understand the cause of the issue. If you have any queries or require further information, please send an email to: support@modicagroup.com
Thanks, Modica Support.
Nov 24, 14:53 NZDT
Monitoring -
The issue has been resolved.
Impact: We saw an issue with MT delivery to some Spark and Skinny handsets at the below times: Identified: 24/11 @ 11:06 (NZDT) / 23/11 @ 22:06 (UTC) Resolved: 24/11 @ 11:34 (NZDT) / 23/11 @ 22:34 (UTC)
This was related to one of the direct connections between Modica and Spark. The affected MT messages were queued within Modica and delivered successfully (with delay) once the connection was re-established.
We will be monitoring the connection for a period of time before marking this as resolved.
We are in conversation with Spark to understand the cause of the issue. If you have any queries or require further information, please send an email to: support@modicagroup.com
Thanks, Modica Support.
Nov 24, 11:53 NZDT
Investigating -
We are aware of an issue with delivery of messages to Spark and Skinny mobiles.
We have raised this with Spark NOC for investigation.