NETWORK STATUS

Monitoring - We regret to inform customers that we had a brief interruption to service between 11:47am and 12:00pm today 9/10/2019 NZDT (22:47 - 23:00 8/10/2019UTC)

During this window messages were queued and then sent once the issue had passed.

Customers connecting to Modica via VPN will have been unable to do so during this window but will have reconnected once the issue passed. All other customers will have been able to connect to Modica throughout and messages will have been queued successfully in our systems for delivery once connectivity was restored at 12:00 NZDT (23:00 UTC)

Todays issue affected SMS and Paging messages.

All messaging should be flowing normally since 12:00 NZDT (23:00 UTC)

If you require further information or are experiencing any issues with our SMS service please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Oct 9, 12:53 NZDT

Monitoring - We are pleased to inform you that we have identified the problem and released a fix. It appears as though this incident is now resolved.

We will continue to monitor the problem and provide continued updates where required.

If you have any further issues, please contact support@modicagroup.com.

Regards,
Modica Support Team
support@modicagroup.com
Oct 8, 17:13 NZDT

Monitoring - Viva connection is up and the messages started flowing again, we will keep an eye on the connection to monitor its behavior to later close this page.
Regards
Modica Support Team
support@modicagroup.com
Oct 3, 05:14 NZDT