Scheduled -
Hi there,
At Modica, we’re making further improvements to our environment to scale our platform. As part of this work, our hosting environment requires an update to our software versions to ensure that we have the most up-to-date feature sets for performance and security. This update requires some planned downtime to Omni - Modica’s messaging platform affecting all products.
When
In preparing for this change, we have tried to find a time that will have the least impact to our customers. We realise that for some customers who have a high volume 24x7 service, this is going to cause some inconvenience, and we apologise in advance for this.
If you have an API Gateway and need to continue sending high volumes during our planned downtime, please contact your Service Delivery Manager or Account Manager to discuss this further.
Date: 14th April 2021
Time: 22:00 NZST (20:00 AEST, 10:00 UTC)
Outage window: 3 hours
The actual downtime may be shorter than this, but we’ve extended the window of downtime in case we need to roll back.
Service Impact
During this planned downtime you will not be able to log in to Omni or to send or receive messages.
Outgoing messages via API Gateways will fail immediately (we recommend you retry messages once Omni is available);
Outgoing pre-queued messages within Omni will be sent once Omni is available;
Incoming messages will be queued by the carriers and processed once the Omni is available. This includes both handset initiated messages and delivery receipts.
What you need to do
There is no work required from your teams. All changes are limited to our Modica hosting environment.
We recommend you consider the following as a precautionary measure;
Let your internal support teams know that this work is happening;
Let us know if you have other planned work at the same time;
Let us know if you expect high volumes during the window.
Our technical and support teams will be monitoring the flow of message traffic once Omni is restored, but we recommend you complete some checks immediately after to avoid any issues during peak hours.
Updates and Notifications
Any updates will be posted via this status page.
If you have any questions please email
support@modicagroup.com or reach out to your Service Delivery Manager or Account Manager.
Thank you for your continued patience.
Regards
Modica Group Limited
Apr 6, 07:54 NZST