NETWORK STATUS

All Systems Operational

Omni - Applications Operational

Campaign Manager Operational

Mobile Studio Operational

Mobile Gateway (API) Operational

Two Factor Authentication Operational

Competition Engine Operational

Email2SMS Operational

Subscriptions Operational

Voting and Polling Operational

Web2SMS Operational

Middleware Customers (RedX to Omni) Operational

Mobile Operators Operational

Australia Operational

Dominican Republic Operational

New Zealand Operational

USA & Canada Operational

Rest of the World Operational

Paging Operational

Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

Campaign Manager - Errors when creating campaign or uploading new Lists

Resolved - The issue affecting our Campaign Manager customers was resolved at 23:30 NZT (11:30 UTC).

Customers are again able to upload lists and create new Campaigns normally, we apologise for any inconvenience caused by tonight's issue.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Sep 23, 23:34 NZST

Investigating - We are aware of an issue with our Campaign Manager service. Customers may be receiving errors from Omni when attempting to upload a new Campaign Manager List or when creating a new Campaign.

We are investigating this issue and a further update will be posted shortly.

Regards,
Modica Support Team
support@modicagroup.com
Sep 23, 23:22 NZST

Renewal of SSL certificate for *.modicagroup.com

Completed - The scheduled maintenance has been completed.
Sep 23, 21:30 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 18:07 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 18:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 17:56 NZST

Scheduled - This is to inform you that Modica has a planned maintenance window on September 23rd between 21:00 and 21:30 NZST. (September 23rd 09:00 - 09:30 UTC). During the maintenance window, we will be installing a new SSL cert for *.modicagroup.com.

This change may affect REST, SMPP, 2FA and Campaign Manager API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store. If the Intermediate CA certificate is being used this change will have no impact.

The SSL certificate for *.modicagroup.com will change and the new one can be downloaded prior to the change from: https://confluence.modicagroup.com/display/DC/*.modicagroup.com

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support
Sep 14, 15:51 NZST

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

Issue with SOAP and HTTPS API Gateways when connecting to gateway.sonicmobile.com

Resolved - We completed further work at 10:00 NZST (22:00 UTC) to allow clients affected by this issue to continue to use gateway.sonicmobile.com as some were not able to change this at short notice.

We do still ask that clients move to using api.modicagroup.com in future.

If you are still encountering issues please contact support@modicagroup.com

Regards

Modica Technical Support
Sep 11, 15:06 NZST

Monitoring - It has come to our attention that a small number of clients using HTTPS and SOAP still pointed to our old gateway.sonicmobile.com API endpoint may be encountering issues after our Migration last night.

If you are experiencing an issue with your HTTPS or SOAP gateway we advise that you simply repoint it to use our current API endpoint api.modicagroup.com this will resolve the issue.

SMPP and REST users should be unaffected as our documentation for those APIs has always asked for them to be pointed to api.modicagroup.com

Links to our API Documentation are below if you need any further information.

HTTPS https://confluence.modicagroup.com/display/DC/Mobile+Gateway+HTTPS+API
SOAP https://confluence.modicagroup.com/display/DC/Mobile+Gateway+SOAP+API

If after repointing to api.modicagroup.com you are still encountering an issue or you are unable to repoint your system for some reason please contact support@modicagroup.com

Regards

Modica Technical Support
Sep 11, 08:28 NZST