All Systems Operational

Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) Operational
Payments Operational
Sending Hours Operational
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Company Admin Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Oct 12, 2026

Resolved - SMS traffic to Spark and Skinny has continued to go through normally after the early morning connectivity outage, we are now marking this incident as resolved.

The outage started at 05:11 NZDT and resolved at 06:24 NZDT

If you require further investigation, please contact our support team. Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com

Oct 12, 10:11 NZDT
Monitoring - We are pleased to share that we are again seeing successful connection to Spark and Skinny.

Any messages that had been queuing within Omni have now been submitted to the Carrier for delivery.

The outage started at 05:11 NZDT and resolved at 06:24 NZDT

We will continue to monitor the connection until we have seen continued connectivity and message delivery for an extended period, we will update you again when we have more information about this morning's connectivity issue and to resolve this status page.

If you require further investigation, please contact our support team. Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com

Oct 12, 06:52 NZDT
Investigating - We are currently experiencing issue delivering messages to Spark and Skinny NZ. We have contacted their support team who are working towards a resolution. Messages to Spark/Skinny customers will be queued within OMNI and these will be reprocessed automatically or if queued for more than 40 minutes the message will move to Frozen and will need to be resent if still required.

Connectivity issues started at approximately 05:11 NZDT (04:11 UTC).

A further update will be posted within the next hour or as soon as we have an update from Spark/Skinny

Regards,
Modica Support Team
support@modicagroup.com

Oct 12, 06:17 NZDT

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.