All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2020

No incidents reported today.

Nov 28, 2020
Resolved - We are happy to inform that Altice Dominicana is back online however, we will continue to monitor the operator throughout the day.


Regards,
Modica Support Team
support@modicagroup.com
Nov 28, 04:45 NZDT
Update - Altice continues to investigate. We continue to follow up with their support team for an update. We hope to have an informative update for you soon. Thank you for your continued patience.

A further update will be posted in the next 30mins.

Regards,
Modica Support Team
support@modicagroup.com
Nov 28, 02:26 NZDT
Investigating - We are currently experiencing issue delivering messages to Altice - Dominican Republic. We are contacting their support team. Messages to Altice DR customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 19:51 NZDT (06:51 UTC).

A further update will be posted when we get more information from Atlice.

Regards,
Modica Support Team
support@modicagroup.com
Nov 27, 22:56 NZDT
Nov 27, 2020
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 22:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 NZDT
Scheduled - Modica's engineers have identified an internal system that requires emergency preventative maintenance, we will be undertaking this between 22:00-22:30 NZDT today (09:00-09:30 UTC).

During this maintenance window you may experience disruption to messaging. We expect any disruption to be for short periods of time while updates are made to affected parts of our systems.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Nov 19, 19:54 NZDT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.