Resolved -
HTTP MO callbacks have been flowing normally since 14:11 NZST (02:11 UTC).
We will now resolve this incident, we are continuing to monitor the situation and if things change we will post an update.
If you are still seeing issues or have any questions please contact us on support@modicagroup.com.
Regards
Modica Support Team
Jul 6, 15:12 NZST
Monitoring -
A fix has been applied and we can see MO callbacks being successful since 14:11 NZST (02:11 UTC) The issue began around 12:12 NZST (00:12 UTC) and was fixed at 14:11 NZST (02:11 UTC) and was only affecting HTTP MO callbacks. We will continue to monitor to confirm that the callbacks stay stable and resolve this incident accordingly. HTTP MT messages were unaffected.
If you are continuing to experience any issues with HTTP MO callbacks or have any queries related to this incident, please feel free to write to Modica Support via support@modicagroup.com.
Kind Regards, Modica Support Team
Jul 6, 14:34 NZST
Identified -
We have identified the root cause and we are working to resolve the issue. HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.
Update -
We have identified the root cause and we are working to resolve the issue. HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.
Monitoring -
We have identified the root cause and we are working to resolve the issue. HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.
Investigating -
HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints. Sending MT messages is unaffected.
Completed -
The scheduled maintenance has been completed.
Jun 24, 07:00 NZST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 NZST
Scheduled -
As you maybe aware, 2 Degrees NZ has been experiencing issues in the past few days and as a result, they have planned to do an emergency maintenance on their SMSC overnight to help resolve the ongoing issues.
Any MT/MO messages expected to send/deliver between the hours of 23/06/2022 23:00 NZT to 24/06/2022 07:00 NZT (23/06/2022 11:00 UTC to 23/06/2022 19:00 UTC) will be queued by 2 Degrees and will be sent/delivered after the maintenance work is completed. No messages will be lost during the maintenance window.
If you have any questions regarding this maintenance please email support@modicagroup.com
Jun 23, 20:54 NZST
Identified -
We are currently experiencing issues delivering MT messages to 2 Degrees handsets. Messages are being permanently rejected by 2 Degrees. 2 Degrees have been made aware and are working to resolve this issue. Issues started at approximately 13:06 NZT (01:06 UTC).