Resolved -
We are pleased to share that the issue preventing delivery to Spark & Skinny NZ customers was resolved by Spark NZ at 11:28 NZDT (22:28 UTC). Outbound messages were reprocessed as soon as the connection was back up, queued messages will have experienced small delays as the system worked through the backlog of queued messages.
The start time of the issue was 11:00 NZDT (22:00 UTC) - downtime of 28 minutes.
SMS Traffic continues to flow normally and we are now marking this incident as Resolved
Monitoring -
We are pleased to share that the issue preventing delivery to Spark and Skinny New Zealand customers was resolved at approximately 11:30 NZDT (22:30 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued.
We will continue to monitor the backlog of messages and will resolve this incident once we have seen normal message flow for an extended period of time.
If you require further investigation, please contact our support team. Thank you for your patience.
Investigating -
We are currently experiencing issue delivering messages to Spark & Skinny NZ. We have contacted their support team who are working towards a resolution. Messages to Spark & Skinny NZ customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 11am NZDT (22:00 UTC).
We can confirm the successful SMS delivery to Telstra Australia Mobiles. The backlog of queued messages has since cleared.
This incident has now been resolved. If you require any further information please reach out to: support@modicagroup.com
Regards, Modica Support Team.
Nov 29, 17:39 NZDT
Monitoring -
We are pleased to share that we are now seeing normal SMS delivery to Telstra Australia Mobiles and the backlog of queued messages is clearing.
We will continue to monitor the backlog of messages and resolve this status page once they have all cleared and we have seen normal delivery for an extended period of time.
If you require further investigation, please contact our support team.
Investigating -
We are currently experiencing delays in delivering messages to Telstra Australia Mobiles. We have contacted their support team and will update you as they work to resolve the issue.
Messages are flowing through our systems normally and are being successfully submitted to the carrier but appear to be queuing at that point.