All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2020

No incidents reported today.

Jun 3, 2020

No incidents reported.

Jun 2, 2020

No incidents reported.

Jun 1, 2020

No incidents reported.

May 31, 2020
Resolved - At 22:48 NZST May 30 (10:48 2020 UTC) a USERTrust Root Certificate expired that was part of our SSL certificate chain. This expired certificate was not actually required, it was only present due to a transition of root certificates by the issuing company Sectigo. The intermediate CA certificate is cross-signed by the current USERTrust root certificate which expires in 2038.

We have removed the expired root certificate from our trust chain across all our systems.

Unfortunately, the USERTrust Root Certificate expiring has affected some of our customers that have systems that required an Intermediate Certificate to be manually added to their trust store.

If your systems have been affected and/or they require the certificate chain to be manually installed we recommend using the latest intermediate CA certificate available on the following pages;

https://confluence.modicagroup.com/display/DC/*.modicagroup.com
https://confluence.modicagroup.com/display/DC/gateway.sonicmobile.com

If you are still encountering issues or you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
May 31, 12:39 NZST
May 30, 2020

No incidents reported.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.