All Systems Operational
Omni - Applications Operational
90 days ago
99.56 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni)
Operational
Sending Hours Operational
90 days ago
99.56 % uptime
Today
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World
Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 5, 2023

No incidents reported today.

Oct 4, 2023
Resolved - Apologies, posted in error, SMS Messaging on our Omni 1 instance is unaffected and messages are flowing toward Australia as normal from this instance.

Sorry for confusion caused

Regards

Modica Support Team

Oct 4, 09:17 NZDT
Investigating - We are investigating an issue affecting all outbound SMS messaging toward Australia, we will advise further once more is known.

The issue started at 19:27 UTC

A further update will be posted in the next 30min

Regards,

Modica Support Team

Oct 4, 09:12 NZDT
Oct 3, 2023

No incidents reported.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023
Resolved - This incident has now been set to resolved.

We are no longer seeing errors for this issue, we have also successfully tested the Sending Hours service.

The issue was resolved at 26/09/23 12:10 NZDT (23:10 UTC) . We have not seen any new messages affected by the issue since that time.

If you are still experiencing issues please contact support@modicagroup.com

Regards,
Modica Group Support Team.

Sep 27, 11:36 NZDT
Monitoring - Our Developer team has resolved the issue affecting the Sending Hours Service. Over the weekend messages that should have been held within our systems due to the clients Sending Hours restrictions were not diverted to a queue and instead went out immediately.

A fix was successfully implemented at 12:10 NZDT (23:10 UTC) today.

We are no longer seeing errors for this issue, we have also successfully tested the Sending Hours service, you should see your Sending Hours Windows being enforced correctly since 12:10 NZDT (09:10 AEST)

We will continue to monitor the Sending Hours service until we have seen the correct handling of messages for Sending Hours users over an extended period of time.

Regards

Modica Support team

Sep 25, 12:54 NZDT
Update - We are continuing to investigate this issue.
Sep 25, 11:26 NZDT
Investigating - Good day, Team.

The Sending Hours scheduling functionality is currently not restricting messages to within the configured selected time frame. Any messages sent to an application will be delivered immediately.

Pause Sending does still work.

If you have any queries, please send us an email to support@modicagroup.com.

Thanks,
Modica Support Team.

Sep 22, 19:34 NZST
Sep 26, 2023

No incidents reported.

Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Resolved - This incident has now been set to resolved.

Spark has resolved this issue, all services are fully operational.

The issue was resolved at 22/09/2023 14:06. We have not seen any new paging messages affected by the issue since that time.

If you are still experiencing issues please contact support@modicagroup.com

Regards,

Modica Group Support Team.

Sep 22, 15:48 NZST
Monitoring - Spark has actioned a change at 22/09/2023 14:06 to resolve this issue. We can now see that full services are back to normal.

If you are still encountering an issue please contact support@modicagroup.com

Regards,

Modica Support Team.

Sep 22, 14:15 NZST
Investigating - The carrier is currently investigating a loss of paging services nationwide affecting TP1 and TP2 services.

Paging customers in New Zealand and the Pacific Islands may be experiencing loss of service.

The carrier is investigating the issue and we will update you once we know more.

If you are seeing any other issues or have any queries please email us via support@modicagroup.com

Regards,

Modica Support Team.

Sep 22, 13:16 NZST
Sep 21, 2023

No incidents reported.