All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 6, 2022
Resolved - HTTP MO callbacks have been flowing normally since 14:11 NZST (02:11 UTC).

We will now resolve this incident, we are continuing to monitor the situation and if things change we will post an update.

If you are still seeing issues or have any questions please contact us on support@modicagroup.com.

Regards

Modica Support Team

Jul 6, 15:12 NZST
Monitoring - A fix has been applied and we can see MO callbacks being successful since 14:11 NZST (02:11 UTC)
The issue began around 12:12 NZST (00:12 UTC) and was fixed at 14:11 NZST (02:11 UTC) and was only affecting HTTP MO callbacks.
We will continue to monitor to confirm that the callbacks stay stable and resolve this incident accordingly.
HTTP MT messages were unaffected.

If you are continuing to experience any issues with HTTP MO callbacks or have any queries related to this incident, please feel free to write to Modica Support via support@modicagroup.com.

Kind Regards,
Modica Support Team

Jul 6, 14:34 NZST
Identified - We have identified the root cause and we are working to resolve the issue.
HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.

Sending MT messages is unaffected.

We will provide an additional update shortly.

Kind Regards,
Modica Support Team
support@modicagroup.com

Jul 6, 14:03 NZST
Update - We have identified the root cause and we are working to resolve the issue.
HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.

Sending MT messages is unaffected.

We will provide an additional update shortly.

Kind Regards,
Modica Support Team
support@modicagroup.com

Jul 6, 14:02 NZST
Monitoring - We have identified the root cause and we are working to resolve the issue.
HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints as soon as possible.

Sending MT messages is unaffected.

We will provide an additional update shortly.

Kind Regards,
Modica Support Team
support@modicagroup.com

Jul 6, 13:38 NZST
Investigating - HTTP API MO message callbacks are currently queuing with Modica, we are working on pushing all MO messages back to your endpoints. Sending MT messages is unaffected.

We will provide an additional update shortly.

Kind Regards,
Modica Support Team
support@modicagroup.com

Jul 6, 13:11 NZST
Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 23:00 NZST
Scheduled - As you maybe aware, 2 Degrees NZ has been experiencing issues in the past few days and as a result, they have planned to do an emergency maintenance on their SMSC overnight to help resolve the ongoing issues.

Any MT/MO messages expected to send/deliver between the hours of 23/06/2022 23:00 NZT to 24/06/2022 07:00 NZT (23/06/2022 11:00 UTC to 23/06/2022 19:00 UTC) will be queued by 2 Degrees and will be sent/delivered after the maintenance work is completed. No messages will be lost during the maintenance window.

If you have any questions regarding this maintenance please email support@modicagroup.com

Jun 23, 20:54 NZST
Jun 23, 2022
Resolved - Normal message delivery rates have resumed. The issue has been resolved.

Regards,
Modica Support Team
support@modicagroup.com

Jun 23, 10:33 NZST
Update - We are observing normal delivery to the 2 Degrees network since 18:16 NZST (6:16 UTC) and we will continue monitoring MT traffic.

MO traffic remains unaffected.

Regards,
Modica Support Team
support@modicagroup.com

Jun 22, 19:54 NZST
Monitoring - We are observing normal delivery to the 2 Degrees network since 18:16 NZST (6:16 UTC) and we will continue monitoring MT traffic.

MO traffic remains unaffected.

Regards,
Modica Support Team
support@modicagroup.com

Jun 22, 18:54 NZST
Identified - MT traffic towards the 2 Degrees network has degraded and messages are being permanently rejected by 2 Degrees.

Degradation as of 16:44 NZST (4:44 UTC)

MOs remain unaffected.

Regards,
Modica Support Team
support@modicagroup.com

Jun 22, 17:01 NZST
Monitoring - We are observing normal delivery to the 2 Degrees network since 14:32 NZST (2:32 UTC) and we will continue monitoring MT traffic.

MO traffic remains unaffected.

Regards,
Modica Support Team
support@modicagroup.com

Jun 22, 14:57 NZST
Identified - We are currently experiencing issues delivering MT messages to 2 Degrees handsets.
Messages are being permanently rejected by 2 Degrees.
2 Degrees have been made aware and are working to resolve this issue.
Issues started at approximately 13:06 NZT (01:06 UTC).

MOs remain unaffected.

Regards,
Modica Support Team
support@modicagroup.com

Jun 22, 13:46 NZST
Jun 22, 2022