All Systems Operational
Omni - Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
SSL Certificate Update (*.modicagroup.com) Jun 27, 2024 21:00-21:30 NZST
Dear valued customers,

This is to inform you that Modica has a planned maintenance window on June 27th between 21:00 and 21:30 NZST. (June 27th 09:00 - 09:30 UTC). During the maintenance window, we will be installing a new SSL cert for *.modicagroup.com. This change may affect REST, SOAP, HTTPS, SMPP, 2FA and Campaign Manager API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store. If the Intermediate CA certificate is being used this change will have no impact.

The SSL certificate for *.modicagroup.com will change and the new one can be downloaded prior to the change from: https://omni.modicagroup.com/docs/en/api-documentation/ssl-certificates/

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support

Posted on Jun 12, 2024 - 12:15 NZST
Past Incidents
Jun 24, 2024

No incidents reported today.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - Viva Dominican Republic resolved their connectivity issue at approximately 17:50 NZST (05:50 UTC, 01:50 AST).

Messages toward Viva mobiles are now flowing normally and messages that had still been queuing have now been sent. Any message that was sent more than an hour before the issue was resolved will have failed to send and if still required would need to be resent.

If you are still experiencing issues delivering messages to Viva mobiles please email support@modicagroup.com

Regards
Modica Support

Jun 21, 18:00 NZST
Investigating - Viva Dominican Republic is currently experiencing a general connectivity incident.

All other Dominican Republic carriers and messaging is unaffected.

Viva’s connectivity went down at approximately 16:16 (NZST) / 04:16 (UTC) on 21/06/24 or 00:16 (AST) on 21/06/24.

We are in frequent communication with Viva and are monitoring our connection to them, as soon as it returns we will send all queued messages.

Messages will queue in Modica’s systems retrying periodically. Messages older than 1 hour will move to a frozen state and will not be delivered. If those messages are still required they will need to be resent.

If you require further information please email support@modicagroup.com

Regards
Modica Support

Jun 21, 16:42 NZST
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.