All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 25, 2020

No incidents reported today.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Resolved - The issue affecting our Campaign Manager customers was resolved at 23:30 NZT (11:30 UTC).

Customers are again able to upload lists and create new Campaigns normally, we apologise for any inconvenience caused by tonight's issue.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Sep 23, 23:34 NZST
Investigating - We are aware of an issue with our Campaign Manager service. Customers may be receiving errors from Omni when attempting to upload a new Campaign Manager List or when creating a new Campaign.

We are investigating this issue and a further update will be posted shortly.

Regards,
Modica Support Team
support@modicagroup.com
Sep 23, 23:22 NZST
Completed - The scheduled maintenance has been completed.
Sep 23, 21:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 18:07 NZST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 18:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Sep 14, 17:56 NZST
Scheduled - This is to inform you that Modica has a planned maintenance window on September 23rd between 21:00 and 21:30 NZST. (September 23rd 09:00 - 09:30 UTC). During the maintenance window, we will be installing a new SSL cert for *.modicagroup.com.

This change may affect REST, SMPP, 2FA and Campaign Manager API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store. If the Intermediate CA certificate is being used this change will have no impact.

The SSL certificate for *.modicagroup.com will change and the new one can be downloaded prior to the change from: https://confluence.modicagroup.com/display/DC/*.modicagroup.com

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support
Sep 14, 15:51 NZST
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020
Resolved - We completed further work at 10:00 NZST (22:00 UTC) to allow clients affected by this issue to continue to use gateway.sonicmobile.com as some were not able to change this at short notice.

We do still ask that clients move to using api.modicagroup.com in future.

If you are still encountering issues please contact support@modicagroup.com

Regards

Modica Technical Support
Sep 11, 15:06 NZST
Monitoring - It has come to our attention that a small number of clients using HTTPS and SOAP still pointed to our old gateway.sonicmobile.com API endpoint may be encountering issues after our Migration last night.

If you are experiencing an issue with your HTTPS or SOAP gateway we advise that you simply repoint it to use our current API endpoint api.modicagroup.com this will resolve the issue.

SMPP and REST users should be unaffected as our documentation for those APIs has always asked for them to be pointed to api.modicagroup.com

Links to our API Documentation are below if you need any further information.

HTTPS https://confluence.modicagroup.com/display/DC/Mobile+Gateway+HTTPS+API
SOAP https://confluence.modicagroup.com/display/DC/Mobile+Gateway+SOAP+API

If after repointing to api.modicagroup.com you are still encountering an issue or you are unable to repoint your system for some reason please contact support@modicagroup.com

Regards

Modica Technical Support
Sep 11, 08:28 NZST