All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023
Resolved - From our monitoring we can see 2 degrees outbound (MT) messages flowing normally since approx 11:00 NZDT (22:00 UTC), inbound (MO) messages and Delivery Receipts DLRs normalized at approx 11:20 NZDT (22:20 UTC)

If you require further information or are still experiencing issues please contact support.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 15:01 NZDT
Update - 2degrees have continued to work on the issue, they now believe the issue is resolved, from our monitoring we can see outbound (MT) messages flowing normally since approx 11:00 NZDT (22:00 UTC), inbound (MO) messages and Delivery Receipts DLRs normalised at approx 11:20 NZDT (22:20 UTC)

We will continue to monitor traffic for the next hour or so before marking this incident as resolved.

If you require further information or are still experiencing issues please contact support.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 12:15 NZDT
Update - 2Degrees has switched its traffic to a secondary service. We are now seeing normal message delivery return.

We will continue to monitor the situation and provide updates as need be.

Thanks,
Modica Support.

Mar 29, 11:44 NZDT
Update - We are still seeing occasional delivery issues toward 2degrees NZ. We have made the 2degrees tech team aware that the issue is not fully resolved and await their response.

Some outbound messages (MTs) and Delivery Receipts (DLRs) for MT messages may be delayed.

Regards,

Modica Support Team
support@modicagroup.com

Mar 29, 10:52 NZDT
Monitoring - The 2degrees tech team have been working on this issue, they have restarted key systems and we are now seeing messages flowing and DLRs being returned.

We will continue to monitor outbound SMS messages (MTs) and Delivery Receipts (DLRs) for the next hour or so before marking the issue as resolved.

If you require further information or are still experiencing issues please contact support.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 10:18 NZDT
Update - We have seen no change in message delivery toward 2degrees Mobiles.

2degrees are continuing to investigate this issue.

We will post another update when we have more information.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 09:00 NZDT
Update - We are still seeing outbound messages toward 2degrees Mobiles queuing within our systems and a low percentage of DLRs (Delivery Receipts) for outbound messages, indicating that the DLRs are queuing within 2 degrees systems also.

2degrees tech team are working to identify and resolve the issue.

We will post another update when we have more information.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 07:37 NZDT
Investigating - We are currently experiencing issues delivering messages to 2degrees. We have contacted their support team who are investigating the issue. Messages to 2degrees customers will be queued within OMNI and these will be reprocessed automatically. The issue started at approximately 05:55 NZDT (16:55 UTC).

A further update will be posted within the next hour.

Regards,
Modica Support Team
support@modicagroup.com

Mar 29, 06:28 NZDT
Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - DLRs (Delivery Receipts) have been returned normally since the last update.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com

Mar 22, 09:28 NZDT
Monitoring - DLRs are no longer delayed at the carrier with queued DLRs being processed.

Regards,
Modica Support Team
support@modicagroup.com

Mar 22, 05:00 NZDT
Investigating - We are currently seeing a delay in receiving DLRs (Delivery Receipts) from the carrier.

We have raised a support case with the carrier to investigate.

Regards,
Modica Support Team
support@modicagroup.com

Mar 22, 03:10 NZDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.