All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019
Resolved - We experienced an issue delivering messages to Viva Dominican Republic from 10:00 to 10:43 NZDT (21:00 to 21:43 UTC). Messages to Viva customers were queued within OMNI and resent automatically.

Regards,
Modica Support Team
support@modicagroup.com
Oct 12, 10:51 NZDT
Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - We are pleased to inform you that our SMS and Paging services have been running normally since the 13 minute outage at midday today NZ time.

Outage commenced at 11:47am and ended at 12:00pm today 9/10/2019 NZDT (22:47 - 23:00 8/10/2019 UTC)

If you require further information or are experiencing any issues with our SMS or Paging service please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Oct 9, 14:22 NZDT
Monitoring - We regret to inform customers that we had a brief interruption to service between 11:47am and 12:00pm today 9/10/2019 NZDT (22:47 - 23:00 8/10/2019UTC)

During this window messages were queued and then sent once the issue had passed.

Customers connecting to Modica via VPN will have been unable to do so during this window but will have reconnected once the issue passed. All other customers will have been able to connect to Modica throughout and messages will have been queued successfully in our systems for delivery once connectivity was restored at 12:00 NZDT (23:00 UTC)

Todays issue affected SMS and Paging messages.

All messaging should be flowing normally since 12:00 NZDT (23:00 UTC)

If you require further information or are experiencing any issues with our SMS service please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Oct 9, 12:53 NZDT
Resolved - Viva was able to reconnect with their international supplier, messages on viva are flowing normally, we will continue to monitor the situation.

Regards,
Modica Support Team
support@modicagroup.com
Oct 9, 13:08 NZDT
Identified - We are currently experiencing issues delivering messages to Viva in the Dominican Republic. We have contacted their support team who are working towards a resolution. Messages to Viva customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 09:09 AM NZ time / 04:09 PM DR Time.

A further update will be posted when Viva updates us or we see traffic flowing.

Regards,
Modica Support Team
support@modicagroup.com
Oct 9, 10:16 NZDT
Oct 8, 2019
Resolved - Thank you for your patience and apologies for the inconvenience, this incident is now resolved and all applications and APIs should now be sending and receiving messages as expected.

During the outage, all messages scheduled to be sent were queued and have now been sent.

As an update to the original status page, we can confirm that paging messages were not affected throughout this period.

If you continue to experience any issues, please reach out to us at support@modicagroup.com.

Regards,
Modica Support
support@modicagroup.com
Oct 8, 18:09 NZDT
Monitoring - We are pleased to inform you that we have identified the problem and released a fix. It appears as though this incident is now resolved.

We will continue to monitor the problem and provide continued updates where required.

If you have any further issues, please contact support@modicagroup.com.

Regards,
Modica Support Team
support@modicagroup.com
Oct 8, 17:13 NZDT
Investigating - Investigating
We are currently experiencing a disruption to messaging services (SMS & Paging) primarily affecting our APIs.

We are working to identify the cause and resolving it as soon as possible.

A further update will be posted in 15 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Oct 8, 16:47 NZDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019
Resolved - We have just released a fix to our production environment resolving this issue.

Users should no longer be encountering a database error, if you are still seeing the same error please try logging out and restarting your browser (and/or clearing your cache).

If issues persist please contact support.

Regards,
Modica Support Team
support@modicagroup.com
Oct 3, 12:41 NZDT
Identified - We are aware of an issue with our Mobile Studio service. Some users may be receiving Database errors from our platform.

We have identified the cause and a fix is due to be released within the next 10 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Oct 3, 12:09 NZDT
Resolved - Viva connection is up and the messages are flowing, they are working normally now I will close this status page, but keep an eye on the provider.

Regards,
Modica Support Team
support@modicagroup.com
Oct 3, 12:15 NZDT
Monitoring - Viva connection is up and the messages started flowing again, we will keep an eye on the connection to monitor its behavior to later close this page.
Regards
Modica Support Team
support@modicagroup.com
Oct 3, 05:14 NZDT
Identified - All connections to Viva Dominican Republic are down since 11:15 AM DR time/4:15 AM NZ time, they are having a general outage with their international supplier affecting all their systems, we have no timeframe for a resolution at this point but will update this incident once we receive further information.

All other Dominican Republic carriers are unaffected and SMS traffic is flowing normally to non-Viva Dominican Mobiles.

We will continue to monitor Viva traffic and status updates.

Regards,
Modica Support Team
support@modicagroup.com
Oct 3, 04:48 NZDT
Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.