Altice Dominicana SMS delivery issues (Other Dominican Republic carriers are unaffected)
Monitoring - We are pleased to inform you that local Dominican Republic SMS messages are flowing to Altice Dominicana normally without any delays since 00:00 UTC 04/05/2021

We will continue to monitor this traffic.

If you are still experiencing issues, please raise your query to us at support@modicagroup.com

Regards,
Modica Support Team
May 4, 17:51 NZST
Investigating - We are currently unable to deliver International SMS messages to Altice Dominicana. We have contacted their support team who are working towards a resolution.

Local Dominican Republic SMS messages are flowing to Altice but with delays.

These issues with Altice started at approximately 0900 3/5/2021 UTC

Further updates will be posted as Altice progresses toward solving these issues.

Regards,
Modica Support Team
support@modicagroup.com
May 4, 09:19 NZST
Uptime over the past 90 days. View historical uptime.
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Omni2 (Back up Service) Skinny and Spark NZ connectivity outage
Resolved - After monitoring our systems closely for some time we are pleased to announce that this issue has been resolved.

Our back-up Omni2 Spark and Skinny connections have been stable and SMS traffic has been flowing normally since our last update.
The issue started at 08:30 NZST (21:30 UTC) and ended at 09:10 NZST (22:10 NZST)

If you require further information or have any concerns, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Jun 10, 15:03 NZST
Monitoring - Apologies for the miscommunication earlier, the issue was our backup service's connection to Spark and Skinny, not 2degrees.

We're happy to report that our Omni2 services connection to Spark and Skinny is back up and working normally since 09:10 NZST (22:10 NZST)

The issue started at 08:30 NZST (21:30 UTC) and ended at 09:10 NZST (22:10 NZST)

Messages will have queued within Omni2 and then been sent once the connection to Spark And Skinny recovered.

Our main production service Omni1 was unaffected and SMS traffic via Omni1 to all Carriers including Spark and Skinny flowed normally throughout this period.

We will continue to monitor these connections and mark the issue as resolved once they have been up and working normally for an extended period.

Please contact support if you have any questions or are still experiencing issues,

Regards,
Modica Support Team
support@modicagroup.com
Jun 10, 09:25 NZST
Investigating - Our backup Omni service (Omni2) is currently experiencing issues delivering messages to Skinny and Spark NZ. All traffic to other carriers is transmitting normally.

Our primary service (Omni1) is unaffected and is transmitting SMS via all carriers including Spark and Skinny normally.

We have contacted the Spark and Skinny support team and are working towards a resolution with them. Messages from Omni2 to Spark and Skinny customers will be queued within OMNI2 and these will be reprocessed automatically. Connectivity issues started at approximately 08:30 NZST (21:30 UTC)

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Jun 10, 09:12 NZST
Jun 9, 2021

No incidents reported.

Jun 8, 2021
Migration of Modica's Support Ticketing system (Jira)
Completed - The scheduled maintenance has been completed.
Jun 8, 00:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 00:00 NZST
Scheduled - We will be migrating our ticketing system during a 2 day maintenance window (June 6th and 7th 2021 NZST)

None of our SMS or Paging Services will be affected, this change is solely to our Ticketing System (Jira)

Both days are outside of New Zealand Business hours.
June 6th is a Sunday and Monday June 7th is Queens Birthday Holiday in NZ.

As Monday the 7th is not a holiday in Australia our Australian team will be online during AEST business hours.

The two day period is to allow us to enforce a change freeze on our ticketing data while the migration is actioned and then tested. We will make the ticketing system available again on Monday the 7th as soon as testing has been completed.

During the change freeze emails into support@modicagroup.com will not reach our Jira ticketing system, however, our support team will be monitoring the Support mailbox during Australian (AEST) business hours on Monday the 7th.

Support requests will be responded to directly from the support email inbox throughout the Australian (AEST) business day. All support@modicagroup.com emails received and sent during the maintenance window will be imported into the ticketing system once the change freeze window has been closed.

We will notify you of any change to the maintenance window (e.g. early completion or roll back) via this status page.

As always for any issues requiring urgent attention please phone us on +64 4 498 6000

Regards,

Modica Support Team
support@modicagroup.com
May 31, 14:25 NZST
Jun 7, 2021

No incidents reported.

Jun 6, 2021
Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.

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