NETWORK STATUS

All Systems Operational

Omni - Applications Operational

Campaign Manager Operational

Mobile Studio Operational

Mobile Gateway (API) Operational

Two Factor Authentication Operational

Competition Engine Operational

Email2SMS Operational

Subscriptions Operational

Voting and Polling Operational

Web2SMS Operational

Middleware Customers (RedX to Omni) Operational

Mobile Operators Operational

Australia Operational

Dominican Republic Operational

New Zealand Operational

USA & Canada Operational

Rest of the World Operational

Paging Operational

Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

Omni Username Password Expiry issue

Resolved - We are pleased to inform that we have resolved this issue.

If you are continuing to experience any issues logging in to Omni, please raise your query to support@modicagroup.com
Nov 13, 15:50 NZDT

Identified - Our investigations have found that a small number of our clients username passwords had expired overnight and were then not allowing the password to be reset.

We have corrected those logins to no longer show as expired and all affected users should now be able to login, and to reset their passwords if necessary.

We will complete a review of the issue in New Zealand business hours to fix the root cause of the issue.

Regards,
Modica Support Team
support@modicagroup.com
Nov 13, 03:30 NZDT

Investigating - We are aware that client's Omni passwords may be showing as expired in error and are investigating this issue.

APIs, Email2SMS and scheduled SMS Campaign Manager campaigns are not affected, users who are already logged into Omni may not be affected unless they log out.

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Nov 13, 02:28 NZDT

Nov 12, 2019

No incidents reported.

Nov 11, 2019

Issue delivering NZ SMS messages via some Spark Short-codes

Resolved - The issue with SMS messages being rejected when sent via some Spark Short-codes was resolved at 1:00am NZDT (00:00am UTC)

Any queued messages will have been sent unless set to expire.

If you have queries about this incident or specific messages please raise them with support@modicagroup.com

Regards,
Modica Support Team
support@modicagroup.com
Nov 11, 07:21 NZDT

Investigating - We are currently experiencing issues delivering messages to Spark via some Spark Short-codes. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 22:05 NZDT (09:05 UTC).

The issue has only affected a few hundred SMS messages on a handful of Spark Short-codes, all other traffic is flowing as normal.

We will monitor the queue and pass on updates once we receive them.

Regards,
Modica Support Team
support@modicagroup.com
Nov 10, 23:51 NZDT

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.