All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic ? Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 1, 2021

No incidents reported today.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - Connectivity was restored at approximately 18:34 NZDT (05:34 UTC) and messages are flowing again. We will follow up with Altice to determine the cause of the outage.

Regards,
Modica Support Team
support@modicagroup.com
Feb 23, 19:06 NZDT
Update - Altice are still investigating the issue at their end. Further updates will be posted as information comes to hand.
Feb 23, 18:45 NZDT
Investigating - We are currently experiencing issue delivering messages to Altice Dominicana. We have contacted the support team who are working towards a resolution. Messages to Altice customers are currently queueing within OMNI and those that haven't reached the expiry time will be resent once connectivity is reestablished. Connectivity issues started at approximately 17:39 NZDT (04:39 UTC).

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Feb 23, 18:13 NZDT
Feb 22, 2021
Resolved - We're pleased to confirm that the issue with Email2SMS messages arriving on mobile phones has been resolved since 12:47 NZDT (23:47 UTC), affected users have confirmed that all Email2SMS messages have been coming through normally since that time.

If you see any issues with messages sent after that time please contact support.

Regards,
Modica Support Team
support@modicagroup.com
Feb 22, 14:02 NZDT
Monitoring - Our Dev team have resolved the issue causing some Email2SMS messages to arrive on the mobile with garbled text.

The issue was resolved at 12:47 pm NZDT, if you continue to see issues with messages sent after that time please contact support.

Regards,
Modica Support Team
support@modicagroup.com
Feb 22, 12:58 NZDT
Identified - Our Dev team have identified the issue causing some users Email2sms messages to arrive with garbled text, they expect to resolve the issue within the next 30 minutes.

Thank you for your patience,

Regards,
Modica Support Team
support@modicagroup.com
Feb 22, 12:42 NZDT
Investigating - We are aware of an issue with our Email2SMS service affecting some customers.

Our Dev team are working to identify the issue and to restore the service to normal operation as soon as possible.

We apologise for the disruption.

An update will be posted within the next 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Feb 22, 12:07 NZDT
Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021
Resolved - We are pleased to inform our customers that our Mobile Studio service is working normally.

The issue only affected inbound messages to Mobile Studio short-codes from mobiles that had been previously logged as sending in Spam or nuisance messages.

We have reviewed the affected messages and the senders' numbers all appear in the clients' spam filter lists. All genuine inbound messages appear to have been delivered to the Mobile Studio application normally.

If you are seeing any issues or you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Feb 15, 16:15 NZDT
Identified - Our Dev team have identified the cause of the issue causing some inbound SMS messages not to appear in the New Messages tab of Mobile Studio for some of our clients. The Dev team are now working to resolve the issue.

As reported earlier please be assured the messages are reaching Modica's Omni System and the correct automated replies are being sent according to the keyword and shortcode used, also, these messages can be viewed via Mobile Report in Omni by running a report for messages for the last hour or day as appropriate.

We will update you again soon

Regards,
Modica Support Team
support@modicagroup.com
Feb 15, 14:28 NZDT
Investigating - We are aware of an issue with our Mobile Studio service today affecting some customers.

SMS Messages from mobile users to Mobile Studio are arriving into our Omni system and the correct response is being sent to the mobile handset.

The messages are not showing in the New Messages Tab in Mobile Studio but can be viewed via Mobile Report (by running a report for the last hour or last day etc)

We are working to identify the issue our priority is to restore the service as soon as possible.

We apologise for the disruption.

An update will be posted within the next hour.

Regards,
Modica Support Team
support@modicagroup.com
Feb 15, 13:08 NZDT