NETWORK STATUS

All Systems Operational

Omni - Applications Operational

Campaign Manager Operational

Mobile Studio Operational

Mobile Gateway (API) Operational

Two Factor Authentication Operational

Competition Engine Operational

Email2SMS Operational

Subscriptions Operational

Voting and Polling Operational

Web2SMS Operational

Middleware Customers (RedX to Omni) Operational

Mobile Operators Operational

Australia Operational

Dominican Republic Operational

New Zealand Operational

USA & Canada Operational

Rest of the World Operational

Paging Operational

Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2020

No incidents reported today.

Nov 28, 2020

Altice - Dominican Republic - connectivity outage

Resolved - We are happy to inform that Altice Dominicana is back online however, we will continue to monitor the operator throughout the day.

Regards,
Modica Support Team
support@modicagroup.com
Nov 28, 04:45 NZDT

Update - Altice continues to investigate. We continue to follow up with their support team for an update. We hope to have an informative update for you soon. Thank you for your continued patience.

A further update will be posted in the next 30mins.

Regards,
Modica Support Team
support@modicagroup.com
Nov 28, 02:26 NZDT

Investigating - We are currently experiencing issue delivering messages to Altice - Dominican Republic. We are contacting their support team. Messages to Altice DR customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 19:51 NZDT (06:51 UTC).

A further update will be posted when we get more information from Atlice.

Regards,
Modica Support Team
support@modicagroup.com
Nov 27, 22:56 NZDT

Nov 27, 2020

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Emergency Preventative Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 22:30 NZDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 22:00 NZDT

Scheduled - Modica's engineers have identified an internal system that requires emergency preventative maintenance, we will be undertaking this between 22:00-22:30 NZDT today (09:00-09:30 UTC).

During this maintenance window you may experience disruption to messaging. We expect any disruption to be for short periods of time while updates are made to affected parts of our systems.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Nov 19, 19:54 NZDT

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.