All Systems Operational

Uptime over the past 90 days. View historical uptime.
Omni - Applications Operational
90 days ago
100.0 % uptime
Today
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Email2SMS Operational
Subscriptions Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Sending Hours Operational
90 days ago
100.0 % uptime
Today
Mobile Report Operational
90 days ago
100.0 % uptime
Today
Company Admin ? Operational
90 days ago
100.0 % uptime
Today
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Single Sign On (SSO) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

One NZ Planned work 16/07/2025 22:00 to 23:59 NZST (10:00 to 11:59 UTC). Jul 16, 2025 22:00 - Jul 17, 2025 00:00 NZST

One NZ have advised that they will be performing maintenance on 16/07/2025 between 22:00 and 23:59 NZST (10:00 to 11:59 UTC).

During this window, there may be up to 30 minutes of unavailability for all A2P shortcode messages sent via One NZ.
Posted on Jul 14, 2025 - 16:11 NZST
Jul 15, 2025

No incidents reported today.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025
Omni Outage
Resolved - We are pleased to inform customers that our Omni service has remained stable and all messages have continued to flow normally since this issue was resolved at 23:08 NZST (11:08 UTC)

If you have continued to experience issues or if you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Jul 5, 23:57 NZST
Monitoring - We are pleased to inform customers that our Omni NZ service has been restored and SMS messages are flowing again.

Omni NZ became unavailable at 21:40 NZST (09:40 UTC) and was back online at approx 23:08 NZST (11:08 UTC)

We apologise for any inconvenience this outage may have caused your business today, our team is continuing to investigate and resolve the cause of this incident.

If you continue to experience issues - please contact our support team.

We will continue to monitor the system and will resolve this incident once we are happy that all systems are stable and SMS traffic continues to flow normally.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Jul 5, 23:14 NZST
Update - We are continuing to investigate this issue.
Jul 5, 23:05 NZST
Investigating - We are aware of an issue with Omni NZ which is affecting all customers, we are currently investigating

It is likely that customers will be unable to log into Omni NZ and APIs will be unreachable, therefore no outbound messages would be sent.

Inbound messages will be held at the Carriers until the carriers are able to connect to Omni.

While our priority is to restore the service for our customers as soon as possible, we will also endeavour to keep you updated of our progress.

We apologise for the disruption.

An update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Jul 5, 21:50 NZST
*.modicagroup.com SSL Certificate Renewal
Completed - The scheduled maintenance has been completed.
Jul 5, 21:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 16:36 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jul 4, 16:35 NZST
Scheduled - Dear valued customers,

This is to inform you that Modica has a planned maintenance window on July 5th 2025 between 21:00 and 21:30 NZST. (July 5th 09:00 - 09:30 UTC). During the maintenance window, we will be installing a new SSL cert for *.modicagroup.com.

This change may affect REST, SMPP, 2FA and Campaign Manager API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store. If the Intermediate CA certificate is being used this change will have no impact.

The SSL certificate AND Intermediate CA Certificate for *.modicagroup.com will change and the new ones can be downloaded prior to the change from: https://omni.modicagroup.com/docs/en/api-documentation/ssl-certificates/

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support
Jun 16, 09:43 NZST
Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

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