All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic ? Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 6, 08:04 NZST
Scheduled - Hi there,

At Modica, we’re making further improvements to our environment to scale our platform. As part of this work, our hosting environment requires an update to our software versions to ensure that we have the most up-to-date feature sets for performance and security. This update requires some planned downtime to Omni - Modica’s messaging platform affecting all products.

When

In preparing for this change, we have tried to find a time that will have the least impact to our customers. We realise that for some customers who have a high volume 24x7 service, this is going to cause some inconvenience, and we apologise in advance for this.

If you have an API Gateway and need to continue sending high volumes during our planned downtime, please contact your Service Delivery Manager or Account Manager to discuss this further.

Date: 14th April 2021
Time: 22:00 NZST (20:00 AEST, 10:00 UTC)
Outage window: 3 hours
The actual downtime may be shorter than this, but we’ve extended the window of downtime in case we need to roll back.

Service Impact

During this planned downtime you will not be able to log in to Omni or to send or receive messages.
Outgoing messages via API Gateways will fail immediately (we recommend you retry messages once Omni is available);
Outgoing pre-queued messages within Omni will be sent once Omni is available;
Incoming messages will be queued by the carriers and processed once the Omni is available. This includes both handset initiated messages and delivery receipts.
What you need to do

There is no work required from your teams. All changes are limited to our Modica hosting environment.
We recommend you consider the following as a precautionary measure;
Let your internal support teams know that this work is happening;
Let us know if you have other planned work at the same time;
Let us know if you expect high volumes during the window.

Our technical and support teams will be monitoring the flow of message traffic once Omni is restored, but we recommend you complete some checks immediately after to avoid any issues during peak hours.

Updates and Notifications
Any updates will be posted via this status page.

If you have any questions please email support@modicagroup.com or reach out to your Service Delivery Manager or Account Manager.

Thank you for your continued patience.

Regards

Modica Group Limited
Apr 6, 07:54 NZST
Past Incidents
Apr 11, 2021

No incidents reported today.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - Dear valued customer,

We were aware of an issue with our Email2SMS service from approximately 1:45PM NZST to 4:30PM NZST. During this time messages using our Email2SMS service will not have been sent.

We have since resolved the issue and the Email2SMS service is once again fully operational. Apologies for any negative impact this has had. We will be performing a post-mortem analysis to avoid a re-occurrence and improve the speed of issue detection in the future.

Regards,
Modica Support Team
support@modicagroup.com
Apr 9, 13:30 NZST
Apr 8, 2021

No incidents reported.

Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021

No incidents reported.

Mar 28, 2021

No incidents reported.