All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 25, 2020

No incidents reported today.

Jan 24, 2020
Resolved - We are pleased to inform customers that our Cloud hosting provider's service has been back up and running normally since 9:48pm NZDT 8:48 UTC

All messaging traffic has flowed normally since the service came back up and we are happy to now mark this issue as resolved.

If you require further information or you are still experiencing any issues, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Jan 24, 23:16 NZDT
Monitoring - Our upstream Cloud hosting provider has experienced issues this evening which has caused disruption to our services (SMS & Paging). They're are working towards identifying the issue and have restarted affected services.

The issue appears to have commenced at approximately 9:17 NZDT 8:17 UTC and we are seeing messages flowing again now 9:48 NZDT 8:48 UTC

A further update again once we are happy that the service has been up and stable for an extended period.

We apologise for tonight's service disruption, if you need more information please contact your Account Manager or the Modica Support team.

Regards,
Modica Support Team
support@modicagroup.com
Jan 24, 21:58 NZDT
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - We are happy to now mark this issue as resolved, our monitoring has shown that all messaging continued to flow normally since full service was restored at 18:27 NZDT this evening.

Messages on affected Australia route first started queuing at 17:21 NZDT (04:21 UTC). Since 18:27 NZDT (05:27 UTC) messaging returned to normal for the affected transports.

Between 18:27 NZDT (05:27 UTC) and 19:59 NZDT (06:59 UTC) we observed that the queued messages were resending at a slower rate, and so at 20:00 NZDT (07:00 UTC) we forcefully flushed the remaining queued messages to be resent immediately.

All queued messages were fully cleared by 20:14 NZDT (07:14 UTC)
We will continue to work towards fixing the root cause of todays issue.

If you require further investigation, please contact our support team.
Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com
Jan 14, 20:48 NZDT
Monitoring - We have identified the issue and a work around has been put in place.

Omni1 and Omni2, SMS to Australia may be experiencing delayed delivery.

As our servers were unavailable, Mobile originated(MO) responses were held at the carrier end . These messages are being slowly accepted by us now.

We will continue to monitor our queues and update in the next 30 mins.
If you any queries related to this issue, please send through an email to support@modicagroup.com
Jan 14, 18:37 NZDT
Investigating - We have identified a connectivity issue with our route to Australia.

NZ clients using Omni and Omni2, sending SMS to Australia might experience some issues.
We are currently investigating this matter and will post more information in the next 30mins.
Jan 14, 18:08 NZDT
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.