All Systems Operational
Omni - Applications Operational
Campaign Manager   Operational
Mobile Studio   Operational
Mobile Gateway (API)   Operational
Two Factor Authentication   Operational
Competition Engine   Operational
Email2SMS   Operational
Subscriptions   Operational
Voting and Polling   Operational
Web2SMS   Operational
Middleware Customers (RedX to Omni)   ? Operational
Mobile Operators Operational
Australia   Operational
Dominican Republic   Operational
New Zealand   Operational
USA & Canada   Operational
Rest of the World   ? Operational
Paging   Operational
Support Desk   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 27, 2018

No incidents reported today.

May 26, 2018

No incidents reported.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018

No incidents reported.

May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 00:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 00:00 NZST
Scheduled - Tonight between 2018-05-22 00:00 - 00:30 NZST (2018-05-21 12:00 - 12:30 UTC), Vodafone New Zealand are performing emergency maintenance to their services in order to ensure stability of their SMS services. It is anticipated that message delivery will be affected for up to 15 minutes during this window. Messages sent during the affected time will be queued and then delivered after maintenance has been completed.
May 21, 17:40 NZST
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - All of our connections to Vodafone NZ have been up and stable for an hour and Vodafone have advised us that the issue has been resolved at their end. We will be following up with Vodafone to gain a better understanding of this outage.

If you require further information, please contact our support team. Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com
May 18, 01:51 NZST
Monitoring - We have regained some connectivity and messages are flowing but there are still ongoing issues that may cause delays in delivery. We are still yet to receive an ETR from Vodafone.
May 18, 00:53 NZST
Update - We continue to communicate with Vodafone NZ about this outage. At this still we still don't have an ETR.

A further update will be posted once we have more concrete information from Vodafone.

Regards,
Modica Support Team
support@modicagroup.com
May 18, 00:08 NZST
Update - Vodafone NZ continue to work on resolving the issue. We will continue to follow up with their support team for updates. Thank you for your continued patience.

A further update will be posted in the next 30mins.

Regards,
Modica Support Team
support@modicagroup.com
May 17, 23:20 NZST
Investigating - We are experiencing issues delivering messages to Vodafone NZ. We have contacted their support team who are working towards a resolution. Messages to Vodafone NZ customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 22:30 NZST (10:30 UTC).

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
May 17, 22:46 NZST
May 17, 2018
Resolved - The incident this morning has now been resolved.

The outage occurred at 09:03 and ended at 09:13 NZST (21:03 - 21:13 UTC)

Our infrastructure provider suffered an internal networking issue which cut internet access to our instances. We are following up with our provider requesting a full report of the issue and what steps are being taken to insure it cannot recur.

If you require further information, please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
May 17, 10:40 NZST
Monitoring - We are aware that in the last 30 minutes some customers did experience issues using Modica products for a short period of time. All services are now available and our team are investigating further. More information will be available soon. Thank you for your patience.
May 17, 09:22 NZST
May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018
Resolved - The networking issue preventing delivery to Orange and Tricom has been resolved. We are waiting for details from Orange and Tricom on the cause of this issue.
May 13, 01:52 NZST
Investigating - We are experiencing issues delivering messages to both Orange and Tricom in the Dominican Republic. We are making contact with them to get the issue resolved. Messages to customers on these telcos will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 13:25 UTC.
May 13, 01:46 NZST