All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2019

No incidents reported today.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019
Resolved - We are pleased to inform that we have resolved this issue.

If you are continuing to experience any issues logging in to Omni, please raise your query to support@modicagroup.com
Nov 13, 15:50 NZDT
Identified - Our investigations have found that a small number of our clients username passwords had expired overnight and were then not allowing the password to be reset.

We have corrected those logins to no longer show as expired and all affected users should now be able to login, and to reset their passwords if necessary.

We will complete a review of the issue in New Zealand business hours to fix the root cause of the issue.

Regards,
Modica Support Team
support@modicagroup.com
Nov 13, 03:30 NZDT
Investigating - We are aware that client's Omni passwords may be showing as expired in error and are investigating this issue.

APIs, Email2SMS and scheduled SMS Campaign Manager campaigns are not affected, users who are already logged into Omni may not be affected unless they log out.

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Nov 13, 02:28 NZDT
Nov 12, 2019

No incidents reported.

Nov 11, 2019
Resolved - The issue with SMS messages being rejected when sent via some Spark Short-codes was resolved at 1:00am NZDT (00:00am UTC)

Any queued messages will have been sent unless set to expire.

If you have queries about this incident or specific messages please raise them with support@modicagroup.com

Regards,
Modica Support Team
support@modicagroup.com
Nov 11, 07:21 NZDT
Investigating - We are currently experiencing issues delivering messages to Spark via some Spark Short-codes. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 22:05 NZDT (09:05 UTC).

The issue has only affected a few hundred SMS messages on a handful of Spark Short-codes, all other traffic is flowing as normal.

We will monitor the queue and pass on updates once we receive them.

Regards,
Modica Support Team
support@modicagroup.com
Nov 10, 23:51 NZDT
Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.