NETWORK STATUS

All Systems Operational

Omni - Applications Operational

Campaign Manager Operational

Mobile Studio Operational

Mobile Gateway (API) Operational

Two Factor Authentication Operational

Competition Engine Operational

Email2SMS Operational

Subscriptions Operational

Voting and Polling Operational

Web2SMS Operational

Middleware Customers (RedX to Omni) Operational

Mobile Operators Operational

Australia Operational

Dominican Republic Operational

New Zealand Operational

USA & Canada Operational

Rest of the World Operational

Paging Operational

Support Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

Issues with DLR's over 2Degrees Network

Resolved - We have completed investigation with 2Degrees and we are pleased to inform that all 2Degrees DLR have been receiving successfully since 17:00 NZST 19/08/2019.

If you have any questions regarding this matter, please raise your query to support@modicagroup.com
Aug 20, 14:28 NZST

Update - We are continuing to monitor for any further issues.
Aug 20, 08:35 NZST

Update - We are continuing to monitor for any further issues.
Aug 20, 08:31 NZST

Monitoring - Starting 14:30 - 14:45 NZST & 16:24 - 16:39 NZST on 19th August 2019, we discovered that we were not receiving any DLR's for 2Degrees route but we have observed this route overnight and have not encountered any further instances.

We are yet to hear back from 2Degrees to understand the root cause.

If you have any questions regarding this matter, please raise your query to support@modicagroup.com
Aug 20, 08:30 NZST

Update - We are continuing to investigate this issue.
Aug 19, 17:52 NZST

Investigating - Starting at 02:25PM NZST, we discovered several small 15 minute periods where we did not received DLRs back from 2Degrees.

We have started an investigation with 2Degrees regarding this issue.

If you have any questions regarding this matter, please raise your query to support@modicagroup.com
Aug 19, 17:07 NZST

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

Renewal of SSL certificate for gateway.sonicmobile.com

Completed - The scheduled maintenance has been completed.

The new SSL certificate for gateway.sonicmobile.com can be found here; https://confluence.modicagroup.com/display/DC/gateway.sonicmobile.com

Please contact us via support@modicagroup.com if you have any questions or concerns regarding this maintenance.
Aug 14, 10:19 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 09:30 NZST

Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 12:20 NZST

Update - Scheduled
Due to unforeseen circumstances, renewal of SSL certificate for gateway.sonicmobile.com is being postponed.

This maintenance is being re-scheduled for August 14th between 09:30 and 11:00 NZST. (August 13th 21:30 - 22:59 UTC)

This change may affect SOAP or HTTPS API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store.

The new SSL certificate for gateway.sonicmobile.com can be found here; https://confluence.modicagroup.com/display/DC/gateway.sonicmobile.com

Please contact us via support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards

Modica Support
Aug 7, 12:17 NZST

Update - We will be undergoing scheduled maintenance during this time.
Aug 7, 22:30 NZST

Scheduled - This notice is to advise that SSL certificate renewal for gateway.sonicmobile.com is being scheduled for August 7th between 22:30 and 23:59 NZST. (August 7th 11:30 - 12:59 UTC)

This change may affect SOAP or HTTPS API users if they are saving the SSL certificate (rather than the Intermediate CA certificate) within their trust store.

The new SSL certificate for gateway.sonicmobile.com can be found here; https://confluence.modicagroup.com/display/DC/gateway.sonicmobile.com

Please contact us via support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards

Modica Support
Jul 29, 11:41 NZST

Aug 13, 2019

Spark NZ Pager network maintenance

Completed - The scheduled maintenance has been completed.
Aug 13, 06:00 NZST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:07 NZST

Scheduled - Spark NZ will be performing scheduled maintenance over the paging network between August 12th 22:00 and August 13th 06:00 NZST (August 12th 10:00 and August 12th 18:00 UTC)

This scheduled maintenance is not anticipated to cause any disruption to paging services.

Please contact us via support@modicagroup.com if you have any questions or concerns regarding this maintenance.
Aug 9, 13:27 NZST

Aug 11, 2019

Service Disruption - All messaging

Resolved - We are pleased to inform customers that all messages have continued to flow normally since 15:17 NZST (03:17 UTC).

If you continue to experience issues or require further information - please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Aug 11, 16:56 NZST

Monitoring - We continue to investigate the issue for the root cause. Currently, full service has been restored to all applications and we are assessing the impact to message flows if any.
Aug 11, 15:32 NZST

Update - We are continuing to investigate this issue.
Aug 11, 15:18 NZST

Investigating - We are currently experiencing some disruption to messaging services (SMS & Paging). We’re working towards identifying what services are affected. As a precaution, we’re informing all customers and ask for your patience.

A further update will be posted in 15 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Aug 11, 15:17 NZST