All Systems Operational
Omni - Applications Operational
Campaign Manager Operational
Mobile Studio Operational
Mobile Gateway (API) Operational
Two Factor Authentication Operational
Competition Engine Operational
Email2SMS Operational
Subscriptions Operational
Voting and Polling Operational
Web2SMS Operational
Middleware Customers (RedX to Omni) ? Operational
Mobile Operators Operational
Australia Operational
Dominican Republic Operational
New Zealand Operational
USA & Canada Operational
Rest of the World ? Operational
Paging Operational
Support Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Omni Cloud Migration Phase 1 of 4 Aug 17, 21:00 - Aug 18, 01:00 NZST
During the week beginning Monday 17th of August 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).

Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.

This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;

Phase 1: Carrier Connection Migrations
Mon 17 August @ 21:00 pm (09:00 UTC) -> Tues 18 August @ 01:00am (Mon 17 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.

Phase 2: Messaging Core Migration
Tues 18 August @ 21:00 pm (09:00 UTC) -> Wed 19 August @ 01:00am (Tues 18 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.

Phase 3: Omni Web Interface Migration
Wed 19 August @ 21:00 pm (09:00 UTC) -> Thurs 20 August @ 01:00am (Wed 19 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.

Phase 4: API End-Point Migration
Thurs 20 August @ 21:00 pm (09:00 UTC) -> Friday 21 August @ 01:00am (Thurs 20 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.

Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.

Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com

We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.

During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.

You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information

If you have any concerns or queries please reach out to your Account Manager or contact our support team

Regards,

Modica Support Team
support@modicagroup.com
Posted on Jul 31, 14:01 NZST
Omni Cloud Migration Phase 2 of 4 Aug 18, 21:00 - Aug 19, 01:00 NZST
During the week beginning Monday 17th of August 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).

Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.

This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;

Phase 1: Carrier Connection Migrations
Mon 17 August @ 21:00 pm (09:00 UTC) -> Tues 18 August @ 01:00am (Mon 17 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.

Phase 2: Messaging Core Migration
Tues 18 August @ 21:00 pm (09:00 UTC) -> Wed 19 August @ 01:00am (Tues 18 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.

Phase 3: Omni Web Interface Migration
Wed 19 August @ 21:00 pm (09:00 UTC) -> Thurs 20 August @ 01:00am (Wed 19 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.

Phase 4: API End-Point Migration
Thurs 20 August @ 21:00 pm (09:00 UTC) -> Friday 21 August @ 01:00am (Thurs 20 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.

Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.

Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com).

We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.

During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.

You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information

If you have any concerns or queries please reach out to your Account Manager or contact our support team

Regards,

Modica Support Team
support@modicagroup.com
Posted on Jul 31, 14:00 NZST
Omni Cloud Migration Phase 3 of 4 Aug 19, 21:00 - Aug 20, 01:00 NZST
During the week beginning Monday 17th of August 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).

Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.

This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;

Phase 1: Carrier Connection Migrations
Mon 17 August @ 21:00 pm (09:00 UTC) -> Tues 18 August @ 01:00am (Mon 17 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.

Phase 2: Messaging Core Migration
Tues 18 August @ 21:00 pm (09:00 UTC) -> Wed 19 August @ 01:00am (Tues 18 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.

Phase 3: Omni Web Interface Migration
Wed 19 August @ 21:00 pm (09:00 UTC) -> Thurs 20 August @ 01:00am (Wed 19 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.

Phase 4: API End-Point Migration
Thurs 20 August @ 21:00 pm (09:00 UTC) -> Friday 21 August @ 01:00am (Thurs 20 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.

Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.

Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com).

We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.

During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.

You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information

If you have any concerns or queries please reach out to your Account Manager or contact our support team

Regards,

Modica Support Team
support@modicagroup.com
Posted on Jul 31, 14:00 NZST
Omni Cloud Migration Phase 4 of 4 Aug 20, 21:00 - Aug 21, 01:00 NZST
During the week beginning Monday 17th of August 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).

Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.

This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;

Phase 1: Carrier Connection Migrations
Mon 17 August @ 21:00 pm (09:00 UTC) -> Tues 18 August @ 01:00am (Mon 17 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.

Phase 2: Messaging Core Migration
Tues 18 August @ 21:00 pm (09:00 UTC) -> Wed 19 August @ 01:00am (Tues 18 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.

Phase 3: Omni Web Interface Migration
Wed 19 August @ 21:00 pm (09:00 UTC) -> Thurs 20 August @ 01:00am (Wed 19 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.

Phase 4: API End-Point Migration
Thurs 20 August @ 21:00 pm (09:00 UTC) -> Friday 21 August @ 01:00am (Thurs 20 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.

Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.

Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com).

We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.

During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.

You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information

If you have any concerns or queries please reach out to your Account Manager or contact our support team

Regards,

Modica Support Team
support@modicagroup.com
Posted on Jul 31, 14:01 NZST
Past Incidents
Aug 10, 2020

No incidents reported today.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020
Resolved - Connectivity with Viva has been restored since approximately 21:05 NZST (09:05 UTC) and messages are flowing again.
Aug 2, 21:16 NZST
Identified - We are waiting on Viva to restore connectivity at their end. Messages that have waited longer than 50 retries (approximately 50 minutes) will not be resent automatically.
Aug 2, 20:16 NZST
Investigating - We are currently experiencing issues delivering messages to Viva. Messages to Viva customers are currently being queued within OMNI and will be sent automatically once connectivity is restored. Connectivity issues started at approximately 19:00 NZST (07:00 UTC).

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com
Aug 2, 19:28 NZST
Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - We are pleased to confirm that the connection with 2 Degrees NZ has remained up and stable since it recovered at 23:15 NZST (11:15 UTC) we are now marking this incident as resolved.

We are awaiting a response from 2 Degrees regarding the cause etc.

If you require further investigation, please contact our support team. Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com
Jul 31, 00:25 NZST
Monitoring - Earlier tonight we experienced issues delivering messages to 2Degrees. Connectivity was lost from 23:03 - 23:15 NZST (11:03 - 11:15 UTC). Connectivity was restored without our intervention. We will be following up with their support team for further information about the outage. Messages to 2Degrees customers during the outage were queued within OMNI and were sent automatically once connectivity was restored.

Regards,
Modica Support Team
support@modicagroup.com
Jul 30, 23:42 NZST
Jul 30, 2020
Jul 29, 2020
Completed - The scheduled maintenance has been completed.
Jul 29, 22:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 NZST
Scheduled - Modica has a planned maintenance window on July 29th between 22:00 and 22:30 NZST. (July 29th 10:00 - 10:30 UTC). During the maintenance window, we will be installing a new SSL certificate for gateway.sonicmobile.com.

This change may affect SOAP or HTTPS APIs being used via gateway.sonicmobile.com but only if you have configured your trust store to trust the SSL cert directly, rather than the intermediate CA certificate that signs it. If at all possible we would recommend saving the intermediate CA certificate instead.

We would also like to take this opportunity to remind customers that our primary API endpoint is actually api.modicagroup.com and we would encourage you to use this domain instead of gateway.sonicmobile.com. If you need any assistance in making this change feel free to contact our support team.

The SSL certificate and intermediate CA certificate for gateway.sonicmobile.com can be downloaded prior to the change from: https://confluence.modicagroup.com/display/DC/gateway.sonicmobile.com

Please contact us on support@modicagroup.com if you have any questions or concerns regarding this maintenance.

Regards,

Modica Support
Jul 20, 12:43 NZST
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.