Connectivity with Viva has been restored since approximately 21:05 NZST (09:05 UTC) and messages are flowing again.
Posted Aug 02, 2020 - 21:16 NZST
We are waiting on Viva to restore connectivity at their end. Messages that have waited longer than 50 retries (approximately 50 minutes) will not be resent automatically.
Posted Aug 02, 2020 - 20:16 NZST
We are currently experiencing issues delivering messages to Viva. Messages to Viva customers are currently being queued within OMNI and will be sent automatically once connectivity is restored. Connectivity issues started at approximately 19:00 NZST (07:00 UTC).