Messaging Platform - Planned Maintenance: 18-September-2019
Scheduled Maintenance Report for Modica Group Limited
Completed
We are pleased to inform customers that our Database and infrastructure maintenance has been completed as planned, customers can now access and use our Omni Messaging Platform.

We thank you for your patience during this maintenance.

If you experience any issues or require further information please contact our support team.

Regards,
Modica Support Team
support@modicagroup.com
Posted Sep 18, 2019 - 22:43 NZST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 18, 2019 - 21:00 NZST
Update
We will be undergoing scheduled maintenance during this time.
Posted Sep 18, 2019 - 09:26 NZST
Scheduled
Modica are completing Database and infrastructure maintenance so we can continue to deliver fast, reliable and intelligent messaging products & services via our Omni Messaging Platform. This work will include the migration of our Databases to a local cloud-hosting provider.

This two-hour maintenance window is planned for:

Auckland, New Zealand Wednesday 18th September 2019 at 9:00pm to 11:00pm NZDT

Sydney, Australia Wednesday 18th September 2019 at 7:00pm to 9:00pm AEST

Santo Domingo, Dominican Republic Wednesday 18th September 2019 at 5:00 am to 7:00am AST

During this maintenance window, customers will not be able to access the Omni dashboard. Messages from mobile handsets may be delayed and delivery receipts for our Web2SMS users will not be processed.

Our Campaign Manager API and our Competition API will not be available however, all other API services will continue to work as usual.

Updates will be posted via our status page service (https://status.modicagroup.com/). We recommend any technical, support or customer care teams especially, register to receive these updates.

Any service issues can be raised via email with our support team (support@modicagroup.com ) or by calling 0800 77 66 22 (+64 4 498 6000).

If you would like more information about the work being completed as part of this maintenance window, please reach out to your Account Manager or Service Delivery Manager.

We appreciate and thank you for your patience.

Regards,

Modica Technical Support Team
Posted Aug 30, 2019 - 15:01 NZST
This scheduled maintenance affected: Omni - Applications (Campaign Manager, Mobile Studio, Competition Engine, Email2SMS, Voting and Polling, Web2SMS).