The issue affecting some international routes has now been resolved.
The issue began at 09:15 NZDT (20:15 UTC) and was resolved at 11:56 NZDT (22:56 UTC)
Affected messages will have queued within Modica's systems during the incident until the retry limit for submitting to the carriers was exhausted at which point the messages would have failed and would need to be resubmitted if still required. Messages submitted to Modica after 11:06 NZDT (22:06 UTC) will have queued and then been delivered at approximately 11:56 NZDT (22:56 UTC) or just after.
Steps have already been taken with our international partners to ensure no repeat of this issue. We will continue to monitor traffic flow and will resolve this incident once we have seen no issue for an extended period.
As stated previously this issue did not affect our Australian, New Zealand or Dominican Republic services.
If you are still encountering an issue or have any further queries please email support@modicagroup.com or reach out to your account manager.
Regards
Modica Group Support
Posted Nov 27, 2022 - 12:16 NZDT
Identified
The issue with delivery to some international destinations has been identified and we are working to resolve it as soon as possible.
Messages to some international destinations will have queued or failed since 09:15 NZDT (20:15 UTC).
Messages toward Australia, New Zealand and the Dominican Republic are unaffected
We are currently experiencing issues delivering messages to some international destinations. We have contacted our international partners and are working to resolve the situation as soon as possible.
Messages to some international destinations will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 09:15 NZDT (20:15 UTC).
Messages toward Australia, New Zealand and the Dominican Republic are unaffected