Issue delivering NZ SMS messages via some Spark Short-codes
Incident Report for Modica Group Limited
The issue with SMS messages being rejected when sent via some Spark Short-codes was resolved at 1:00am NZDT (00:00am UTC)

Any queued messages will have been sent unless set to expire.

If you have queries about this incident or specific messages please raise them with

Modica Support Team
Posted Nov 11, 2019 - 07:21 NZDT
We are currently experiencing issues delivering messages to Spark via some Spark Short-codes. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 22:05 NZDT (09:05 UTC).

The issue has only affected a few hundred SMS messages on a handful of Spark Short-codes, all other traffic is flowing as normal.

We will monitor the queue and pass on updates once we receive them.

Modica Support Team
Posted Nov 10, 2019 - 23:51 NZDT
This incident affected: Mobile Operators (New Zealand).