NETWORK STATUS

Spark connectivity outage

Incident Report for Modica Group Limited

Resolved

We are pleased to share that the issue preventing delivery to Spark customers was resolved at 03:07 NZT (14:07 UTC). Outbound messages are being reprocessed however there may be delays as the system works through the backlog of messages queued. The start time of the issue was 02:43 NZT (13:43 UTC) - downtime of 24 minutes.

If you require further investigation, please contact our support team. Thank you for your patience.

Regards,
Modica Support Team
support@modicagroup.com

Posted Nov 26, 2025 - 03:09 NZDT

Investigating

We are currently experiencing issue delivering messages to Spark. We have contacted their support team who are working towards a resolution. Messages to Spark customers will be queued within OMNI and these will be reprocessed automatically. Connectivity issues started at approximately 02:43 NZT (13:43 UTC).

A further update will be posted in 30 minutes.

Regards,
Modica Support Team
support@modicagroup.com

Posted Nov 26, 2025 - 02:49 NZDT

This incident affected: Mobile Operators (New Zealand).