Omni Cloud Migration Phase 1 of 4
Scheduled Maintenance Report for Modica Group Limited
Completed
The scheduled maintenance has been completed.
Posted Sep 08, 2020 - 01:00 NZST
Verifying
We are happy to advise that tonight’s Planned Maintenance has been completed ahead of schedule.

Note - Issue with Altice - Dominican Republic.
We are seeing issues with one international carrier Altice DR (Dominican Republic), we are working with Altice to re-connect as soon as possible.

Our post-maintenance testing shows all systems are running normally, and you should now be able to send and receive messages via Omni as usual, messages to Altice DR mobiles will continue to queue within Modica's systems until their Carrier connection recovers.

With the exception of Altice (Dominican Republic) any messages queued on our systems during the maintenance window have now been sent.

If you encounter any issues please message support@modicagroup.com

Thank you again for your patience during this maintenance work.

Regards,


Modica Support Team
Posted Sep 08, 2020 - 00:15 NZST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 07, 2020 - 21:00 NZST
Scheduled
During the week beginning Monday 7th of September 2020, Modica will migrate the Omni technology stack from our current cloud hosting provider to AWS (Amazon Web Services).

Note this was previously scheduled for the week starting 17th of August please amend your records and reminders etc, apologies for any confusion or inconvenience caused.

Customer Services utilising omni2.modicagroup.com or api2.modicagroup.com are not affected by this work.

This Migration will be actioned in 4 phases, each phase will have a 4-hour Maintenance window for the work to be completed within, as detailed below;

Phase 1: Carrier Connection Migrations
Mon 7 September @ 21:00 pm (09:00 UTC) -> Tues 8 September @ 01:00am (Mon 7 13:00 UTC)
Impact: Messages and delivery receipts to and from handsets will be delayed during the migration. Once the migration has been completed, all messages and delivery receipts will be delivered.

Phase 2: Messaging Core Migration
Tues 8 September @ 21:00 pm (09:00 UTC) -> Wed 9 September @ 01:00am (Tues 8 13:00 UTC)
Impact: API and Omni will be unavailable during the migration. MOs and DLRs will be queued until the migration concludes.

Phase 3: Omni Web Interface Migration
Wed 9 September @ 21:00 pm (09:00 UTC) -> Thurs 10 September @ 01:00am (Wed 9 13:00 UTC)
Impact: The Omni web-interface will be unavailable. No new API applications can be created, no changes to API configuration will be possible, existing API applications should work normally. Web2SMS and Campaign Manager will be unavailable.

Phase 4: API End-Point Migration
Thurs 10 September @ 21:00 pm (09:00 UTC) -> Friday 11 September @ 01:00am (Thurs 10 13:00 UTC)
Impact: All attempts to make API requests will be unsuccessful. Email2SMS messages will queue until after the migration completes. Omni will be unaffected, and web-browser use of Campaign Manager and Web2SMS function as usual.
Each Maintenance Window is 4 hours long we do not expect services to be offline for the entirety of that time. We encourage customers to be prepared for several shorter outages during these Maintenance Windows while the migration work is being carried out.

Our Status Page service will send subscribers a reminder 1 hour before the Maintenance Windows commence and another status page update will be sent once each phase’s work has been completed. (If you have received this message you are subscribed, other users can subscribe at status.modicagroup.com

We advise you to, if possible, avoid sending any important and/or time-critical messages during these Maintenance Windows. If sending messages during any of the above Maintenance Windows is critical for your business please contact your Account Manager or Service Delivery as soon as possible.

During Migration outages, any messages destined for Omni should be queued (at the Carrier or Application). Messages will be processed once Omni is fully available.

You can find further info here; https://confluence.modicagroup.com/display/SC/Prepare+AWS+Migration+-+More+information

If you have any concerns or queries please reach out to your Account Manager or contact our support team

Regards,

Modica Support Team
support@modicagroup.com
Posted Aug 13, 2020 - 14:39 NZST
This scheduled maintenance affected: Omni - Applications (Campaign Manager, Mobile Studio, Mobile Gateway (API), Two Factor Authentication, Competition Engine, Email2SMS, Subscriptions, Voting and Polling, Web2SMS, Middleware Customers (RedX to Omni)) and Mobile Operators (Australia, Dominican Republic, New Zealand, USA & Canada, Rest of the World, Paging).