Migration of Modica's Support Ticketing system (Jira)
Scheduled Maintenance Report for Modica Group Limited
The scheduled maintenance has been completed.
Posted Jun 08, 2021 - 00:00 NZST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 06, 2021 - 00:00 NZST
We will be migrating our ticketing system during a 2 day maintenance window (June 6th and 7th 2021 NZST)

None of our SMS or Paging Services will be affected, this change is solely to our Ticketing System (Jira)

Both days are outside of New Zealand Business hours.
June 6th is a Sunday and Monday June 7th is Queens Birthday Holiday in NZ.

As Monday the 7th is not a holiday in Australia our Australian team will be online during AEST business hours.

The two day period is to allow us to enforce a change freeze on our ticketing data while the migration is actioned and then tested. We will make the ticketing system available again on Monday the 7th as soon as testing has been completed.

During the change freeze emails into support@modicagroup.com will not reach our Jira ticketing system, however, our support team will be monitoring the Support mailbox during Australian (AEST) business hours on Monday the 7th.

Support requests will be responded to directly from the support email inbox throughout the Australian (AEST) business day. All support@modicagroup.com emails received and sent during the maintenance window will be imported into the ticketing system once the change freeze window has been closed.

We will notify you of any change to the maintenance window (e.g. early completion or roll back) via this status page.

As always for any issues requiring urgent attention please phone us on +64 4 498 6000


Modica Support Team
Posted May 31, 2021 - 14:25 NZST
This scheduled maintenance affected: Support Desk.