Omni Service Degradation

Incident Report for Modica Group Limited

Resolved

The issue has not reoccurred and we are now moving this incident to resolved.

If you have any further questions or are still experiencing issues, please contact us at: support@modicagroup.com

Thanks,
The Modica Support Team
Posted Apr 02, 2025 - 16:08 NZDT

Monitoring

We have deployed a fix and can see that Web2SMS is now working as expected.

We will monitor the service for any further issues.
Posted Apr 02, 2025 - 15:30 NZDT

Identified

We can see that the Web2SMS application is unable to schedule messages currently. We are working to resolve this.
Posted Apr 02, 2025 - 15:07 NZDT

Monitoring

Good day, Team.

Between 1402 (NZDT) and 1407 (NZDT), we saw an availability issue with our Omni services.

Service has since been restored and we are investigating the cause.

If you are experiencing any issues, please reach out to us at: support@modicagroup.com

Thanks,
The Modica Support team.
Posted Apr 02, 2025 - 14:28 NZDT
This incident affected: Omni - Applications (Web2SMS).