We are happy to now mark this issue as resolved, our monitoring has shown that all messaging continued to flow normally since full service was restored at 18:27 NZDT this evening.
Messages on affected Australia route first started queuing at 17:21 NZDT (04:21 UTC). Since 18:27 NZDT (05:27 UTC) messaging returned to normal for the affected transports.
Between 18:27 NZDT (05:27 UTC) and 19:59 NZDT (06:59 UTC) we observed that the queued messages were resending at a slower rate, and so at 20:00 NZDT (07:00 UTC) we forcefully flushed the remaining queued messages to be resent immediately.
All queued messages were fully cleared by 20:14 NZDT (07:14 UTC)
We will continue to work towards fixing the root cause of todays issue.
If you require further investigation, please contact our support team.
Thank you for your patience.
Modica Support Teamsupport@modicagroup.com