NETWORK STATUS

Telstra message delivery- Degraded performance.

Incident Report for Modica Group Limited

Resolved

We have continued to see normal performance for Telstra Australia messaging traffic for the last 3 hours.

We have also seen missing DLRs (Delivery Receipts) for earlier in the Australian day backfilling gradually over the last few hours.

If you are seeing issues with new messages please raise them to support.

Regards,
Modica Support Team
support@modicagroup.com

Posted Dec 26, 2024 - 23:48 NZDT

Update

We are continuing to monitor for any further issues.

Posted Dec 26, 2024 - 23:02 NZDT

Monitoring

We have seen DLRs steadily return over the last two hours.

We will monitor the situation and update you as necessary.

Thanks.

Posted Dec 26, 2024 - 22:54 NZDT

Update

We are seeing an increase in DLRs returned.

We are still working with the carrier to investigate and resolve the issue.

Regards,
Modica Support Team
support@modicagroup.com

Posted Dec 26, 2024 - 21:51 NZDT

Investigating

We have received reports of issues with message delivery (SMS only). We are working with the carrier to identify and resolve the issue.

As a precaution, we’re informing all customers, if you are experiencing issues please email us (support@modicagroup.com) including as much detail as possible, e.g. any errors you’re seeing and screenshots if appropriate.

A further update will be posted shortly.

Regards,
Modica Support Team
support@modicagroup.com

Posted Dec 26, 2024 - 20:39 NZDT

This incident affected: Mobile Operators (Australia).