We are pleased to share that our Technical team were able to successfully redirect all affected traffic via a new shared number range at 13:50 NZST (01:50 UTC). Outbound messages have been flowing normally since that time.
The start time of the issue was 10:34 NZST (22:34 UTC) - Total incident length 3 hours 16 minutes.
Only messages sent out via this particular number range to Vodafone NZ mobiles will have been affected by this incident all other traffic via other Vodafone number ranges or to other NZ carriers and internationally will have been completely unaffected and flowed normally throughout.
We will continue to investigate today's incident and work to improve our systems and processes to avoid any repeat and to minimise the impact of any similar issue.
If you require further investigation, please contact our support team.
Thank you for your patience.
Modica Support Teamsupport@modicagroup.com